A bad service at Ackermans

<p>Good day thank you for welcoming me and replying promptly. Let me go straight to the point and stop beating about the bush.</p> <p>On 25 November 2016 we went to Promenade Mall,Mitchells Plain, Cape Town. We did some shopping around the mall we went from store to store buying goods including cleaning utensils as we were moving to a new place that weekend. And our last stop was Ackerman’s Store in the same mall.</p> <p>Upon our arrival at the door we were told by the man on the door that trolleys are not allowed in the store and if we leave our goods with him “we leave them at our own risk “because we wanted to buy a cellphone he then said he will look at them as he is the employee in the store we therefore trusted him as he was there as an employee in the store and tasked to look after the clients and tell them that they are leaving their goods at their own risks. We went into the store not for more than 10 minutes and when we came back from the cellphone counted a pair of Adidas takkies worth of R1399.00 rand value, was gone and we asked to be shown the footage and we saw the two guys talking to the guy that was tasked to monitor the movement of people into the store. And the other one ended up *****ing the takkies out of the trolley. We raised this with the” powers that may be “however the store told us its not their responsibility.</p> <p> </p> <p>Now few questions arise from the whole thing.</p> <p>1.How can a client be told that they are leaving things at “their own risks”?</p> <p>2.The store must provide facilities to keep peoples or clients things if I am wrong I stand to be corrected?eg,parcel counter…</p> <p>3.Because we were bringing business to the store can’t we be allowed to entered with our own trolleys seeing to it that they don’t care if you lost your goods that was lost in their care?</p> <p>4.Aint we supposed to be protected when we inside your store especially if you don’t have facilities that can accommodate all of us?</p> <p> </p> <p>I hope you find this in order</p> <p> </p> <p>Regards</p> <p> </p> <p>Zongezile Vena</p> <p> ********** 502</p>