1 reviews | Active since Jul 2017

06 Jul 2017, 10:37

7 Day guarantee is A BLATANT LIE...

<p>Purchase 4 mobiles in the past 3 months, however, the last one I purchased was faulty. After only 3 days of using the mobile it switched off and wouldnt go back on. I was told in store there is a 7 DAY MONEY BACK GUARANTEE. When I went back to the store SUDDENLY THE POLICY IS DIFFERENT & THEY HAVE TO SEND THE PHONE AWAY FOR ASSESSMENT BEFORE I CAN GET MY MONEY BACK, NO LOAN PHONE OR NOTHING!!!!!!!</p> <p>I AM DISGUSTED BY THIS POOR SERVICE AND TO DATE, MY PHONE IS STILL LAYING IN THE DAMN STORE, NOT EVEN SENT OFF YET!!!!!!!!!!! </p> <p>I want my damn money back and will NEVER PURCHASE anything there again </p>

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Replies (2)
Ackermans
Ackermans's reply06 Jul 2017, 10:53
Official

Good day Ilhaam,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply06 Jul 2017, 15:32
Official

Good day Ilhaam,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service