4 weeks without a word from Ackermans regarding my faulty handset
<p>I bought a Svmsung J36 from Ackermans in Carlton Centre and after about 2 weeks the handset had 0 network signal . I then took the phone back and to date I have had no word on when I am gettign my phone o what is happening . terrible service by not keeping me in the loop. I need my phone back !</p>
Good day Lesego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Goo day,
I got a Call from a lady who i dnt think she knew anything about my case, well nevertheless she asvised me thatb my handset is at the Carlton Centre branch . So Yesterday I went to Fetch my handset only to be told by the customer service rep that my phone is water ****aged and could not be fixed.
Now that is rubish. I did not take the phone - I left it there because there is no such and would like an explanation for this type of lie from your Vodacom or whoever wrote those comments. That phone never had strong signal strength from the first dya when I was charging it, it gave me a pop message that my signal strength is low and i should check whatever it is that I dnt even remember . I refuse to take blame for a phone that had a signal error and I am escalating this further.
Goo day,
I got a Call from a lady who i dnt think she knew anything about my case, well nevertheless she asvised me thatb my handset is at the Carlton Centre branch . So Yesterday I went to Fetch my handset only to be told by the customer service rep that my phone is water ****aged and could not be fixed.
Now that is rubish. I did not take the phone - I left it there because there is no such and would like an explanation for this type of lie from your Vodacom or whoever wrote those comments. That phone never had strong signal strength from the first dya when I was charging it, it gave me a pop message that my signal strength is low and i should check whatever it is that I dnt even remember . I refuse to take blame for a phone that had a signal error and I am escalating this further.
Good day Lesego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Lesego,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service