30 days later and waiting on insurance claim

Ackerman should not offer customers cell phone insurance from associated companies that are not reliable

I lodged a claim with Finrite as advised by Ackerman on 2 September 2020. Every week I get a different excuse, they waiting on statement from Ackerman, then the courier will collect the broken phone, then 2 weeks later same story waiting on statement

To date I am still in possession of the broken phone, a month later.....

I pay every month my insurance and this is how long I am waiting, will wait another month before they finalise things

Very angry with service and this puts Ackerman in a bad light as they offered the insurance to me