25 February 2025 some bought goods for R3499 according to them, using my account

25 February 2025 some bought goods for R3499 according to them, using my account. They sent a dispute form that I filled and email back. After that they never called to update me, I'm the one calling. When I call they are telling me that they will call back or the investigation is not complete. I am tired and I won't pay that money