2 weeks still no response

I app**** to open an account at Ackermans on 30 November 2017. Was told that I'll get an sms within 24-48 hours, till today I'm still waiting. I've been following up every week since then but I was informed that I'll receive an sms shortly...still nothing. I went to the Campus Square Ackermans on 11 Dec, was informed that there is 1 months proof of income missing of which I don't understand why it wasn't picked up all along. I resend the details again on the same day then went back on the 13th when the consultant at the stored called she was informed that no proof of income was received and when the store consultant told her that it was resent on Monday she "miraculously" received the documents but her system isnt working so she cant open the email, she then said she'll look into it and let me know, even now Im still waiting. All I wanted to know was whether its approved or not but with the horrible service I received from Ackermans I'll never ever consider or recommend any of my family members to do business with you.