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<p>on the 1st of March I paid my Ackermans Store account installment via EFT. However I was quite surprised that I started receiving annoying phonecalls telling me that my account is in arrears. I sent an email immediately to the accounts department . To date, I have yet to receive a response. . The malicious phone calls continued until I went to the branch on Friday the 17th of March. I submitted my POP yet my account is still in arrears and I have been barred from using my account. Why do you have EFT payment as an option if youre going to fail to manage the system?.</p>
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Ackermans's replyOfficial
20 Mar 2017, 10:24Good day Monde,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply20 Mar 2017, 10:24
Official
Good day Monde,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
23 Mar 2017, 16:46Good day Monde,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply23 Mar 2017, 16:46
Official
Good day Monde,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,