Unacceptable Customer Service - Phone Repair Issue

*Rating:* 1/5

I'm writing to express my disappointment and frustration with the service I received from Ackermans at their Limpopo Mall store. I took my Samsung A04s phone to them for repair, which was still under Samsung warranty. However, the staff failed to inform me about a rejection fee, and I only found out about it when I received a message saying my phone had been rejected and I needed to pay R420 to collect it.

What's even more concerning is that I had contacted Samsung Africa, and they advised me to take the phone to an authorized service provider, such as Vodacom repair at polokwane, for repair. Despite this, Ackermans failed to provide transparent communication about the fees, and I was left with no choice but to dispute the charge.I only received a document with I was not informed about what's inside the document

I've tried to contact Ackermans' customer care team via email, but I haven't received a response. The lack of accountability and customer care is appalling.

I urge Ackermans to take responsibility for their actions and resolve this issue. As a customer, I expect better communication and transparency, especially when it comes to additional fees.

*Details:*

- Store: Ackermans Limpopo Mall - Date: [16/08/2025] - Product: Samsung A04s -IMEI:*** - Issue: Phone repair issue with unexpected rejection fee

*Recommendation:* I would not recommend Ackermans to anyone due to their poor customer service and lack of transparency.

*Resolution:* I hope Ackermans will take my feedback seriously and take immediate action to resolve this issue.