Blocked Phone No Refund

I bought a phone at Ackermans Musgrave Centre. I paid full amount but within four days the phone was locked with a screen notice saying "pay R101 for Phoneyam to unlock the phone". I reported the phone within 7 days as per Ackermans policy. Ackermans employee called Foneyam to unlock the phone as it was not a contract phone but Foneyam could not unlock the phone as my ID Number was not on their system. Foneyam confirmed that the EMEI Number on my phone was registered to someone else. I then requested Ackermans to refund me or give me another phone of the same value but was told that the Manager was not answering her phone to authorize refund. I was told to come back the next day. I have been going to Ackermans Musgrave Centre for 6 days to have the issue sorted but no solution. I ended up giving up and buying another phone from Telkom on contract as I did not have money to buy another one on cash. To date no solution from Ackermans and their agent, Foneyam. I appreciate the efforts made by the floor staff at Ackermans to have the phone sorted out but the Management is letting both the floor staff and customers down. No refund, no working phone for me, so much for customer care. Ackermans has lost one customer from me.