Bad client service

I was really hurt by one of your staff at Jabulani branch. I work at the mall and i was on lunch and i quickly went to get some stuff. While i was looking the lady started a funny conversation with her collegue. I was wearing my uniform and im an essential worker. So she says people misuse their work permit to come and do their shopping and its wrong they should just do their shopping after work. She was not talking to me directly but i took offense because i was the only one there and what funny the most is that we as essential worker work through the lockdown and we never get a chance to do any shopping so according to her we should not even use our lunch time of which is very limited to do our shopping for essential stuff. We work hard during the lockdown and yet she expect us to stand on long quees after work and by the time we finish work the shops are closed already. Such behaviour is just unneccessary and inconsiderate i really did feel like we are not valued as customers.