Still no success in fixing my billing: ***********

I've contacted the VRS call centre, I've used your [Email Removed] still no succes. Well now let's see if an online and public complaint can resolve this problem...<br> In the first 2 weeks of October I notified you of my change in banking details. At the end of October you debited my old account, not the new one you were made aware of well in advance. You charged me a collection fee of R75.03 for the unsuccessful debit order (ref nr 34267 on my Management Fee account statement). I have in my possession email correspondence where one of your staff committed to remove the collection fee from my account, yet it is still reflecting. I'm tired of your standard response, I want someone to look at my complaint and action it. The latest email request was on 4 December 2015 with the exact same request. Please action what you communicated to me please. This is not the response I want to see from ACI, I challenge you to actually fix and resolve this one:<br> <br> Hello chrisp02,<br> <br> We confirm receipt of your complaint, the contents of which has been duly noted.<br> <br> Please be advised that we are investigating your complaint and will revert back to you as soon as possible.<br> <br> Kind regards<br> The ACI Team