Company unwilling to accomodate me

To whom it may concern<br> <br> After being patient for a number of years and paying (losing) thousands of rands, I have asked the company on a settlement to my account. At the moment I am paying R940 a month to which half of that goes towards a management fee, 25% goes towards interest and the balance towards paying the actual assets. Now you can do the math of how much I have spent over a number of years and I have never even ONCE used their services. In order to settle my account I need to pay twenty odd thousand rand to settle my assets, then I have to STILL pay another five hundred odd rand towards the management fee monthly until my assets are sold or transferred to another owner and if I am lucky I will get back half of the money that I have spent if I try to sell it. I have told them that I am willing to give away all my assets and the money that I have spent up until know and I am even willing to pay any administration fees that might be outstanding to settle my contract to which I get the same routine, policy written email reply every single time. All I want is to negotiate, but it sounds like I am not taken seriously. <br> <br> I really do not know what to do???