Ct
Craig tool-bands

1 reviews | Active since Dec 2022

27 Jan 2025, 12:41

Unauthorised debit order - Busbur

Please refer to this other review as well: https://www.hellopeter.com/standard-bank/reviews/unauthorized-debit-949ae4fa8be3a9b2b0bbac853beb1ce9a25dbb45-***

My ABSA account also had an unauthorised debit order go off, with a reference to "Synergy". After a bit of run around phoning and trying to report *****, I was told that I can only completely stop this debit order by contacting the company that initiated it. So I phoned the number that was given to me ***), and it seems to belong to Access Bank. They told me that the debit order reference "Synergy" belongs to a client of theirs called Busbur, and the CEO/Director is a Barend du Toit. But Access Bank also can't completely stop this debit order, I must phone the client to find out what's going on. I received 3 phone numbers from "Access Bank" (I am starting to doubt that even this was a verified number and company). I phone all 3 numbers; 1 ends immediately, the next one rings and rings and rings before finally going to a voice mail service, and the final phone tells me it's been disconnected. So I google Busbur. I manage to find just one website that even knows what Busbur is, and only after searching for 'busbur pty limited'. This website says it's address is 11 FICK STREET, POTCHEFSTROOM, Gauteng, 2531. I search for this on google maps, and there is no company called Busbur located at this address.

My only conclusion is that this company and person are **** and trying to ***** money from my account. But you tell me that you can't stop this from happening? Somehow this **** artist is able to create debit orders against my account without my authorisation?!

If this phone actually belongs to Access Bank, then you need to work on your ***** division and security to prevent people from being able to create unauthorised debit orders. If it is not you, then you need to investigate who is using your name to perpetrate *****

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Replies (1)
Ct
Craig tool-bands's update05 Feb 2025, 06:27
Reviewer Update
So far I have only been contacted by phone to say that they are looking into the matter, but no further response.