Poor Service On Atm payments on 25/01/2025

Mukuru has the poorest service ever. I havent paid any rent because of them since Saturday 25 they are just saying after 24 hours. Most of them they say we apologies. I tried to do a withdrawal money the transaction was cancelled but money was debited. I wonder how are they doing their business wish I can talk to the CEO. I then emailed the bank which the Atm I tried to withdraw they said they haven't communicated with us. Iam really disappointed in Mukuru they are very unprofessional when their Atm collections got interrupted they never told us. So Mukuru doesn't care actually.