MM
Moshala M
1 reviews | Active since Jul 2019
06 Aug 2025, 08:59
Poor customer service
I opened the account last Sunday and received the message that my account is active I can use it, Monday I try sending money to it the account is frozen, how? Called them they said I must send the documents I did still today my account is frozen and what makes me worried they send the email demanding my ID number while I have sent them my certified ID
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Replies (3)
Access Bank South Africa's replyOfficial
06 Aug 2025, 14:22 We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused. A service consultant will contact you directly to work towards a resolution.
Customer Experience Department
Customer Experience Department
Access Bank South Africa's reply06 Aug 2025, 14:22
Official
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience caused. A service consultant will contact you directly to work towards a resolution.
Customer Experience Department
Customer Experience Department
MM
Moshala M's updateReviewer Update
08 Aug 2025, 07:40It's been a week waiting for the account to be active, nothing is happening rather keep your account as I can't deal with poor customer service
MM
Moshala M's update08 Aug 2025, 07:40
Reviewer Update
It's been a week waiting for the account to be active, nothing is happening rather keep your account as I can't deal with poor customer service
MM
Moshala M's updateReviewer Update
08 Aug 2025, 15:00Guys don't bother opening access bank, from Monday after the phone call, they said I must send the documents I did received useless 10 emails from them with no information or anything, everyday different people sends me emails requesting me to send the very same documents and selfie. So I Cynthia Moshala Mmatli, ***,***, I am tired of your poor service, remove me from your system
MM
Moshala M's update08 Aug 2025, 15:00
Reviewer Update
Guys don't bother opening access bank, from Monday after the phone call, they said I must send the documents I did received useless 10 emails from them with no information or anything, everyday different people sends me emails requesting me to send the very same documents and selfie. So I Cynthia Moshala Mmatli, ***,***, I am tired of your poor service, remove me from your system