I had a very bad experience

Reason being is because of they called and told me that I have some money on my account and I have to submit some few things so that they can see that they talking to the rightful owner, I did what they asked me to do up until they told me that i have to go do another Identity document they have the old identity document, I asked them how can they ask me to change my identity document whilst I use it to do most of my stuffs I use for my First National Bank and that's the card I use for my salary. I've been calling the Access Bank people since the 6th of December 2024 and they told me that I should go any bank and withdraw money whilst they know very well that I can't even withdraw it. Please help me find my money back.