AA
Angelina A
1 reviews | Active since Jun 2013
06 Dec 2024, 09:11
DISGUSTING; NO CARE: *********
If I could have given this bank ZERO STAR rating I would. I app**** for a consolidation loan through Finance 360 services. I submitted all my documentation and got a call to say that Access Bank had approved me for a loan. 1 MONTH LATER (I kid you not) and numerous queries on the proof of income submitted I finally get an sms to say my loan was now declined after being reviewed for over a month with their credit team. DISGUSTING; NO CARE: ********* TO SAY APPROVED JUST REVIEWING BEFORE SENDING FINAL DOCUMENTS TO SIGN AND THEN A MONTH LATER TO DECLINE. Negatively impacting my credit score. I could have app**** for a loan from a different bank but had to wait for their final decision.
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Access Bank South Africa's replyOfficial
05 Feb 2025, 11:40 We sincerely regret the frustration and inconvenience you’ve experienced with your loan application. We understand how important timely communication and clarity are in financial matters, and we truly apologies for the delay and the impact this has had on you.
We appreciate your feedback and the opportunity to improve.
For any other banking needs please contact our Contact Center: ***
Access Bank SA: Customer Experience
We appreciate your feedback and the opportunity to improve.
For any other banking needs please contact our Contact Center: ***
Access Bank SA: Customer Experience
Access Bank South Africa's reply05 Feb 2025, 11:40
Official
We sincerely regret the frustration and inconvenience you’ve experienced with your loan application. We understand how important timely communication and clarity are in financial matters, and we truly apologies for the delay and the impact this has had on you.
We appreciate your feedback and the opportunity to improve.
For any other banking needs please contact our Contact Center: ***
Access Bank SA: Customer Experience
We appreciate your feedback and the opportunity to improve.
For any other banking needs please contact our Contact Center: ***
Access Bank SA: Customer Experience