Online Purchase
I purchased a headlight (Nissan Almera, 2014 Model) online on 27 December 2021. I processed an EFT payment on 15 January 2022. The headlight was delivered on 20 January 2022. However, the headlight delivered is not for the 2014 Almera. I returned the headlight to Ace Auto S****yard in Springs as per their (Dylan Olivier, *** and ***) instructions. The headlight was returned to the s****yard on 21 January 2022. Dylan received the headlight and advised me to send and email requesting for a refund (I emailed to ***) but later on Funeka Consultant (***) further stressed that I must deal with Dylan for refunds. The back-and-forth, continuous blame on network when complaining (but when one is placing the order the system has no issues) as well as none response by Dylan is the caused of frustrations and distrust in the business. I need a refund for my online purchase with reference number 21882.
