Ace Auto dissappoints

First I spent a lot of time on the phone to discuss the part. Then I immediately placed the order and promptly paid. Stock was inhand and also showing on the online system. Now I get an email stating the part is no longer available. I must now send them a bank confirmation letter to get my money back. So I lost my transaction cost and also have to pay for the bank confirmation letter. And they just say Our Sincere Apology.

This is unacceptable and frankly apology not accepted.