Unhappy client

Iwas involved in accident last week Sunday and every process was followed accordingly my car was towed to the panel beater and the claim was authorised….then all of sudden I’m receiving a call from the panel beater telling me that the insurance which is new national stopped them from carrying out the repairs because its “TOO EXPENSIVE “ it doesn’t end there they further more send some ****** white woman to interrogate me ,this lady was saying I was drinking she wants my bank statement and my iTC REPORT and even said the car was already damaged why was i at the carwash for a long time it means the were people trying to fix the car where it was damaged and she said a lot that made me see that she’s saying all these negative things because I’m a black person, I’ve never been profiled like that before ,so new national assurance you even undermine my broker because they weren’t even aware that you stopped the repairs because they were too expensive imagine just for repairs on the front bumper and headlights they say it’s too expensive but when I joined they never mentioned that they will only authorise if it’s cheaper, this profiling should stop very frivolous .