third party claim not honored

I was involved in an accident on the 14th of April the person in the other car failed to stop at an intersection and subsequently crashed into my vehicle and caused damages of over 40 thousand rand and also caused an inconvenience to myself and son as we are struggling to get to work and school all documentation required as requested by the insured was submitted to new national but since submission no one has contacted me to update or to give results they are rather passing the buck<br> The insurance company is new national<br> The insurance ref nr is bc 2636<br> The claim nr ref is ***<br> The accident report nr is 15/04/0467