HP
Hendrik P
1 reviews | Active since Sept 2024
11 Sept 2024, 12:46
Roof damage by hailstorm
On 29th October 2023 a hailstorm damage my house roof and now they said claim is rejected because of poor maintenance and roof is wrong fitted that why its leaking. Well hail knocked holes into the roof. The paint on walls is also damage by the water that was running in on top of the walls and the ceiling of one room is also damaged The raining season is here again so now it will cause more dameged. The roof need to replaced. I did contact the onbuds of that company but is still waiting. Thanks let me know what you need? Thank you Hendrik du Plessis
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New National Assurance Company Limited's replyOfficial
11 Sept 2024, 14:54Dear Mr. du Plessis
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. Since the claim is now with the Ombud, we await their ruling.
Our commitment remains steadfast in treating you fairly and adhering to insurance principles, while guaranteeing you the utmost level of service and integrity.
Best regards,
NNAC Claims
NNAC Claims
New National Assurance Company Limited's reply11 Sept 2024, 14:54
Official
Dear Mr. du Plessis
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. Since the claim is now with the Ombud, we await their ruling.
Our commitment remains steadfast in treating you fairly and adhering to insurance principles, while guaranteeing you the utmost level of service and integrity.
Best regards,
NNAC Claims
NNAC Claims