Pure incompetance

I logged a claim to have my car repaired after I had an accident. The service I have receved from Margaret working in your claims department is apauling first she didn't know wehn my car was supose to go to the panel beaters for reapirs than she organised car hire before it went to the panel beaters. <br> Now that the car is finally at the panel beater I get a call from the car hire company every second day telling that they are coming to fatch the car and than I have to get on phone call because I have nothing batter to do to ask her what is happening she always confused about anything and everything. <br> <br> Today I tried calling your complaints department after I got a call from the car hire comany again and could not get through t them I spent half the day trying to get through to them with no luck, <br> So the conclusion is that your entire company is useless Margaret is the only person you can talk to and she has no idea what she is doing.