Pathetic service

I was involved in a car accident on the 17th of May 2015. I lodged a claim the very next day on the 18th May 2015 and submitted the claims form and all relevant information. I called the claims company after not getting any feedback and I was told by my claims handler that my car has been written off and that she thought that she had told me. <br> <br> On the 26th May 2015 I was interviewed by the loss adjuster's representative. On the 4th of June 2015 the loss adjuster filed his report with the claims company. On the very same day I was told that their decision making phase usually takes 72 working days. I contacted the claims company after the 72 working hours had expired and I had not received any word from them about the final result of my claim. It was then that she informed me that the insurer queried my call records and therefore she could not get authorization to proceed with either paying the claim or rejecting the claim. I requested the call records from my cellphone service provider again and forwarded to them. <br> <br> 4 weeks after filing my claim I still don't know whether my claim will be settled or not.