Non-Settlement of the Claim by New National Insurance

I had a wonderful experience with NNAC until recently. My claim, 92-2035 : GPN01002DOM - L MODIBEDI, was authorized on the 21st of April 2021 after lodging in what seemed like a smooth process. Though this was a delayed authorization, I took no issue with the insurance company as the delay was between the Assessor and the Repairer. Notwithstanding the fact that the authorisation came only 6 days before the expiry of the rented car I must mention that, to their credit, they have timeously issued me with a courtesy car. My pleas to have the courtesy car period extended was rudely rejected by their assessor, with whom I have no contractual relationship. Through my efforts, I was assisted by the repairer after extended delays with getting parts for my vehicle. The repairs on my car were completed on the 25th of August and were informed by the repairer that the invoice was submitted. On the 27th the repairer advised me that the insurer indicated that they will take 2 to 3 days to settle the invoice. As a matter of principle, the repairer extended the period of my loan car to cover these days so that I don't get inconvenienced. However, the insurance failed to honor this commitment and the repairer had no choice but to demand that I return their car. I tried all I could to get assistance in finalizing this matter and unfortunately, there was none. The repairer was willing to let me keep the car at a determined daily rate until I get my car back and the representative of the insurance refused to carry the costs of this to my prejudice and inconvenience even though this was due to their administration processes delays.

I would like to draw your attention that I didn't have my car for 5 months, and despite this fact, I continued to honor my monthly premiums in good faith but they haven't reciprocated this. To this day, I am yet to receive any concrete feedback or assistance from the insurance!