1 reviews | Active since May 2011
No assistance provided in an emergency
On Monday 21st December about 50% of our roof was damaged in the storm, we immediately contacted our insurance company for assistance, who advised us that they can only assist after a claim has been logged, bear in mind that we have water coming everywhere in the house, the power had to be switched as well and we have a one year old in the house. It has been 3 days later and we have not even been assisted with temp residence so that we can at least see to our baby. This is a useless pathetic company and I wouldn't recommend them to anyone in the future. We are supposed to see to payment for our temp accommodation out of our own pocket, yet we pay monthly premiums to this useless company to provide that in the event that our house is damaged.
Kindly supply us with an alternative telephone number, as we have tried to contact you in this regard, but your cellphone is on voicemail. We are unable to locate your policy details using your ID number, and require the ID of the Insured in whose name the policy is in, if not yours, or the policy number. You may contact me on *** or ***. Kind Regards, Jessica Gounden (Head - Dispute Resolution)
Kindly supply us with an alternative telephone number, as we have tried to contact you in this regard, but your cellphone is on voicemail. We are unable to locate your policy details using your ID number, and require the ID of the Insured in whose name the policy is in, if not yours, or the policy number. You may contact me on *** or ***. Kind Regards, Jessica Gounden (Head - Dispute Resolution)