1 reviews | Active since Jan 2015
New National Insurance
My hifi, worth about R8000 - R10000, was ****** from me last week, under very bad and unusual for me circumstances. I have a police number and all. The whole incident caused me hardship and sadness. Even after i told them i will be happy with a replacement system of only R7500, they still refused to pay. New National simply refused my claim - saying that if i am the victim of ***** they don't pay out. So, please people out there, stay away from this insurance company. Also read other reviews about them. You will see that i am talking about. I have been telling this to my broker for 3 years, but unfortunately she did not believe me sand kept on defending them. Well now i have the proof i was right all the time about new National being being a bad company to deal with.
I am so sorry to hear about your experience. Can you please send me your policy / claim number for me to look into your claim.
Kind Regards
Imtiaz Bacus
Market Conduct Department
I am so sorry to hear about your experience. Can you please send me your policy / claim number for me to look into your claim.
Kind Regards
Imtiaz Bacus
Market Conduct Department
Please note that we have not heard from you but have picked up your claim and advise as follows:
You submitted a claim for the theft of your Hi Fi system. The circumstances of the theft is that you advertised the Hi Fi system on Gumtree and released the Hi Fi system to an Uber driver who was sent to fetch the item on behalf of a potential buyer. The item was released without the funds reflecting in your bank account.
The policy is very clear that claims will not be paid as a result of False Pretenses and *****. The policy further states that when selling your possessions, you need to have prior confirmation by your bank that valid and legal payment for the sale has been made before giving the property to the other person.
As per the above there is no cover in terms of the policy.
If a valid claim is received, the claim is attended to quickly and settlement is made without any delay.
You have also approached the office of the short term ombudsman and we will respond to them with all the necessary documentation.
Imtiaz Bacus
Market Conduct Department
Please note that we have not heard from you but have picked up your claim and advise as follows:
You submitted a claim for the theft of your Hi Fi system. The circumstances of the theft is that you advertised the Hi Fi system on Gumtree and released the Hi Fi system to an Uber driver who was sent to fetch the item on behalf of a potential buyer. The item was released without the funds reflecting in your bank account.
The policy is very clear that claims will not be paid as a result of False Pretenses and *****. The policy further states that when selling your possessions, you need to have prior confirmation by your bank that valid and legal payment for the sale has been made before giving the property to the other person.
As per the above there is no cover in terms of the policy.
If a valid claim is received, the claim is attended to quickly and settlement is made without any delay.
You have also approached the office of the short term ombudsman and we will respond to them with all the necessary documentation.
Imtiaz Bacus
Market Conduct Department