MR
Mohau R
1 reviews | Active since Jun 2022
08 Dec 2024, 17:51
New National Assurance/Affinity Car Insurance/ AAA claims
I still hope that no this year is still getting ****med by Affinity Car Insurance or AAA claims or New National Assurance (not to be mistaken for AA insurance) or their other subsidiaries. I am still paying for a car I paid insurance for three years. These are corporate con- artists of note. I will come to this platform every year until they close down. Stay away from anything with the "Affinity" or New National Assurance.
Next year I am going on radio just for them.
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Replies (4)MR
Mohau R's updateReviewer Update
08 Dec 2024, 18:07Had an accident on the 20th of August, till today the 19th of September my claim hasn't been processed. The car was written off . A loss adjuster was sent through to investigate(almost a month after the claimed was filed), now apparently they have to appoint another expert because " they didn't find what they were looking for" and I have never intentionally missed even a single payment. I don't have a car and I am struggling to travel to and from work, yet I paid the insurance for my convenience and still have to pay for a car that is not there anymore, because their experts are ***********. I would advise no one to even try this sham of an insurer, I am shocked and appalled by how I am being treated.
My claim was then rejected on the basis that their experts "suspect" that I was speeding. I don't understand how is that the case when the road I was travelling on is riddled with speed humps and potholes.
My claim was then rejected on the basis that their experts "suspect" that I was speeding. I don't understand how is that the case when the road I was travelling on is riddled with speed humps and potholes.
MR
Mohau R's update08 Dec 2024, 18:07
Reviewer Update
Had an accident on the 20th of August, till today the 19th of September my claim hasn't been processed. The car was written off . A loss adjuster was sent through to investigate(almost a month after the claimed was filed), now apparently they have to appoint another expert because " they didn't find what they were looking for" and I have never intentionally missed even a single payment. I don't have a car and I am struggling to travel to and from work, yet I paid the insurance for my convenience and still have to pay for a car that is not there anymore, because their experts are ***********. I would advise no one to even try this sham of an insurer, I am shocked and appalled by how I am being treated.
My claim was then rejected on the basis that their experts "suspect" that I was speeding. I don't understand how is that the case when the road I was travelling on is riddled with speed humps and potholes.
My claim was then rejected on the basis that their experts "suspect" that I was speeding. I don't understand how is that the case when the road I was travelling on is riddled with speed humps and potholes.
New National Assurance Company Limited's replyOfficial
09 Dec 2024, 09:27Dear Mohau
I trust you are well.
I have reviewed your claim, the supporting documents, and the rejection letter. The reasons for the rejection, as outlined in the letter, are based on the findings from the validation process conducted by professional individuals.
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. The outcome of the claim remains unchanged. Should you wish to escalate your dissatisfaction, the rejection letter provides details on the available remedies you can follow.
I trust you are well.
I have reviewed your claim, the supporting documents, and the rejection letter. The reasons for the rejection, as outlined in the letter, are based on the findings from the validation process conducted by professional individuals.
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. The outcome of the claim remains unchanged. Should you wish to escalate your dissatisfaction, the rejection letter provides details on the available remedies you can follow.
Our commitment remains steadfast in treating you fairly and adhering to insurance principles, while guaranteeing you the utmost level of service and integrity.
Best Regards
NNAC Complaints
New National Assurance Company Limited's reply09 Dec 2024, 09:27
Official
Dear Mohau
I trust you are well.
I have reviewed your claim, the supporting documents, and the rejection letter. The reasons for the rejection, as outlined in the letter, are based on the findings from the validation process conducted by professional individuals.
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. The outcome of the claim remains unchanged. Should you wish to escalate your dissatisfaction, the rejection letter provides details on the available remedies you can follow.
I trust you are well.
I have reviewed your claim, the supporting documents, and the rejection letter. The reasons for the rejection, as outlined in the letter, are based on the findings from the validation process conducted by professional individuals.
I am sorry that this claim decision is not what you were hoping for and is unfavorable to you, but your claim does not fall within the scope of what your policy covers. The outcome of the claim remains unchanged. Should you wish to escalate your dissatisfaction, the rejection letter provides details on the available remedies you can follow.
Our commitment remains steadfast in treating you fairly and adhering to insurance principles, while guaranteeing you the utmost level of service and integrity.
Best Regards
NNAC Complaints
MR
Mohau R's updateReviewer Update
09 Dec 2024, 10:08The scope of the policy is to cover my car, the one I had an accident in. Why do I pay for covering if I am not going to be covered in the event of an accident?. There is absolutely no point. Everything I stated there is true, I don't understand why would I intentionally hit a ***, knowing that I stand a good chance of dying?.
I hope your client base continues to go down drastically, I continue to advise anyone against taking any of your products. And I know many more former clients are doing that. You company doesn't deserve to survive even the next financial quarter.
I hope your client base continues to go down drastically, I continue to advise anyone against taking any of your products. And I know many more former clients are doing that. You company doesn't deserve to survive even the next financial quarter.
MR
Mohau R's update09 Dec 2024, 10:08
Reviewer Update
The scope of the policy is to cover my car, the one I had an accident in. Why do I pay for covering if I am not going to be covered in the event of an accident?. There is absolutely no point. Everything I stated there is true, I don't understand why would I intentionally hit a ***, knowing that I stand a good chance of dying?.
I hope your client base continues to go down drastically, I continue to advise anyone against taking any of your products. And I know many more former clients are doing that. You company doesn't deserve to survive even the next financial quarter.
I hope your client base continues to go down drastically, I continue to advise anyone against taking any of your products. And I know many more former clients are doing that. You company doesn't deserve to survive even the next financial quarter.
New National Assurance Company Limited's replyOfficial
09 Dec 2024, 10:32Dear Mohau
Based on the above, there is no cover available under the terms of the policy.
Regrettably, I am unable to engage in any further discussion or action concerning this claim.
Best Regards
NNAC Complaints
Based on the above, there is no cover available under the terms of the policy.
Regrettably, I am unable to engage in any further discussion or action concerning this claim.
Best Regards
NNAC Complaints
New National Assurance Company Limited's reply09 Dec 2024, 10:32
Official
Dear Mohau
Based on the above, there is no cover available under the terms of the policy.
Regrettably, I am unable to engage in any further discussion or action concerning this claim.
Best Regards
NNAC Complaints
Based on the above, there is no cover available under the terms of the policy.
Regrettably, I am unable to engage in any further discussion or action concerning this claim.
Best Regards
NNAC Complaints