New National Assurance Company : Claim from April still unpaid in November 2021

Since April 2021 I am waiting to be paid out for a dent on my car caused by the security guard at KFC MLAVERN. new National Assurance company is handling the claim and it has taken them almost a year to pay out. They make promises and set dates that they cannot keep, they always have an excuse and always have "need to check and get back to you " and months go by until you have to call them back as if you owe them something not the other way around. this is a company that i would never take insurance with. they have a complaints department where nobody answers the calls for days and their landline numbers go to cellphone voicemails so it really makes one wonder if this is a real company. terrible customer service and no respect whatsoever, especially Nirmala who is rude as ever and full of untrue stories.