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simone B
1 reviews | Active since Feb 2020
06 Feb 2020, 18:37
JHB108439/7 ...... BE CAREFUL FROM THIS INSURANCE . THEY ARE BROKE!!!!!
I want let people know about this " Gentlemen " so dont give them money and change insurance company cause they are unprofessional and not honest at all. i made on 27th Septembre 2018 an accident without fault and even if they sent to me on DEcembre 2019 a document saying that will pay me soonest im still waiting and Nirmala the person that myself and my lawyer speak with in the company carry on to make crazy excuses and stupid deadline. BE CAREFUL! They are very precise to take your money . STAY AWAY FROM THIS PEOPLE . pROBABLY THEY HAVE NOT MONEY TO PAY ME 30,915-98 AS they promised in their document NEW NATIONAL ASSURANCE COMPANY LIMITED Directors: D.F.Reeves ,S.Naidoo,Mahmoud Rajab,S.Budlender,B.J Mtembu,M.S Paruk,G.J Pillay,K.M Rajab,B.Seevnarayan.
Helpful (0)
Replies (6)0
Replies (6)
New National Assurance Company Limited's replyOfficial
10 Feb 2020, 10:26Dear Simone B
I am sorry to hear of your experience. We will investigate this with the relevant department and provide you with feedback.
Imtiaz Bacus
Market Conduct Department.
I am sorry to hear of your experience. We will investigate this with the relevant department and provide you with feedback.
Imtiaz Bacus
Market Conduct Department.
New National Assurance Company Limited's reply10 Feb 2020, 10:26
Official
Dear Simone B
I am sorry to hear of your experience. We will investigate this with the relevant department and provide you with feedback.
Imtiaz Bacus
Market Conduct Department.
I am sorry to hear of your experience. We will investigate this with the relevant department and provide you with feedback.
Imtiaz Bacus
Market Conduct Department.
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simone B's updateReviewer Update
10 Feb 2020, 13:17Dear Imtiaz Bacus
Thank you very much for your answer. i will wait to hear from you .
Best Regards
Simone Bramati
Thank you very much for your answer. i will wait to hear from you .
Best Regards
Simone Bramati
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simone B's update10 Feb 2020, 13:17
Reviewer Update
Dear Imtiaz Bacus
Thank you very much for your answer. i will wait to hear from you .
Best Regards
Simone Bramati
Thank you very much for your answer. i will wait to hear from you .
Best Regards
Simone Bramati
New National Assurance Company Limited's replyOfficial
13 Feb 2020, 09:48Dear Simone B
After investigating your claim, it is evident that we have not created the delay in this matter. We have already acknowledged liability and await documentation from you in order to process the payment.
We can also assure you that we are a financially sound insurer with an "A" global credit rating. We further confirm that there have been multiple claimants in this matter, and they have been settled already as the correct documentation was submitted timeously.
We would like to place on record the following:
Your claim was received via your attorney and an offer of settlement was sent to them on 29 October 2019. The attorney attending to the matter was Xavier Erasmus. On 19 November 2019 our legal department was contacted by a candidate attorney, Manelisi Jikeka. We were advised that Xavier Erasmus is no longer employed at your attorney’s office. The offer of settlement was re-sent to Manelisi and he confirmed having received same.
The signed offer of settlement was received from Manelisi on 12 December 2019, however we did not receive the correct supporting documentation, i.e. a bank stamped confirmation letter. We advised Manelisi on the same date that without the correct documentation, payment cannot be made. We did not receive any further communication from their offices.
We have since contacted your attorney’s office and have been advised that Manelisi is no longer employed there, and another attorney, Dale Hendriks is now attending to your matter. We advised Dale that we require the correct supporting documentation in order to make payment. We still await same.
If you are unsure as to how to go about providing the required documentation to us, please write to me directly at ***
Regards
Imtiaz Bacus
Market Conduct Department.
New National Assurance Company Limited's reply13 Feb 2020, 09:48
Official
Dear Simone B
After investigating your claim, it is evident that we have not created the delay in this matter. We have already acknowledged liability and await documentation from you in order to process the payment.
We can also assure you that we are a financially sound insurer with an "A" global credit rating. We further confirm that there have been multiple claimants in this matter, and they have been settled already as the correct documentation was submitted timeously.
We would like to place on record the following:
Your claim was received via your attorney and an offer of settlement was sent to them on 29 October 2019. The attorney attending to the matter was Xavier Erasmus. On 19 November 2019 our legal department was contacted by a candidate attorney, Manelisi Jikeka. We were advised that Xavier Erasmus is no longer employed at your attorney’s office. The offer of settlement was re-sent to Manelisi and he confirmed having received same.
The signed offer of settlement was received from Manelisi on 12 December 2019, however we did not receive the correct supporting documentation, i.e. a bank stamped confirmation letter. We advised Manelisi on the same date that without the correct documentation, payment cannot be made. We did not receive any further communication from their offices.
We have since contacted your attorney’s office and have been advised that Manelisi is no longer employed there, and another attorney, Dale Hendriks is now attending to your matter. We advised Dale that we require the correct supporting documentation in order to make payment. We still await same.
If you are unsure as to how to go about providing the required documentation to us, please write to me directly at ***
Regards
Imtiaz Bacus
Market Conduct Department.
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simone B's updateReviewer Update
24 Feb 2020, 12:40Dear Imtiaz Bacus , im not in the space to argue about this matter anymore i just analazing the facts then i suppose that you guys are broke:
1- i got an accident without fault on 27 September 2018
2- i had to take a lawyer and lose money for that cause you guys didn't want to pay without a reason
3 - On December 2019 i sent the proof of bank details and 15 days ago you said those bank account number were wrong.
4 - i sent my NEDBANK proof of payment signed by my business reference and today 24 February the money still not in my bank account
so
With all respect i would love to get my money
im looking forward to hear from you .
1- i got an accident without fault on 27 September 2018
2- i had to take a lawyer and lose money for that cause you guys didn't want to pay without a reason
3 - On December 2019 i sent the proof of bank details and 15 days ago you said those bank account number were wrong.
4 - i sent my NEDBANK proof of payment signed by my business reference and today 24 February the money still not in my bank account
so
With all respect i would love to get my money
im looking forward to hear from you .
sB
simone B's update24 Feb 2020, 12:40
Reviewer Update
Dear Imtiaz Bacus , im not in the space to argue about this matter anymore i just analazing the facts then i suppose that you guys are broke:
1- i got an accident without fault on 27 September 2018
2- i had to take a lawyer and lose money for that cause you guys didn't want to pay without a reason
3 - On December 2019 i sent the proof of bank details and 15 days ago you said those bank account number were wrong.
4 - i sent my NEDBANK proof of payment signed by my business reference and today 24 February the money still not in my bank account
so
With all respect i would love to get my money
im looking forward to hear from you .
1- i got an accident without fault on 27 September 2018
2- i had to take a lawyer and lose money for that cause you guys didn't want to pay without a reason
3 - On December 2019 i sent the proof of bank details and 15 days ago you said those bank account number were wrong.
4 - i sent my NEDBANK proof of payment signed by my business reference and today 24 February the money still not in my bank account
so
With all respect i would love to get my money
im looking forward to hear from you .
New National Assurance Company Limited's replyOfficial
02 Mar 2020, 12:16Dear Simone
We would like to advise that your claim has been settled. The EFT Transfer was done on 26/02/2020 for the amount of R30 915.98.
I have communicated this to you via email as well.
Regards
Imtiaz Bacus
Market Conduct Department
We would like to advise that your claim has been settled. The EFT Transfer was done on 26/02/2020 for the amount of R30 915.98.
I have communicated this to you via email as well.
Regards
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply02 Mar 2020, 12:16
Official
Dear Simone
We would like to advise that your claim has been settled. The EFT Transfer was done on 26/02/2020 for the amount of R30 915.98.
I have communicated this to you via email as well.
Regards
Imtiaz Bacus
Market Conduct Department
We would like to advise that your claim has been settled. The EFT Transfer was done on 26/02/2020 for the amount of R30 915.98.
I have communicated this to you via email as well.
Regards
Imtiaz Bacus
Market Conduct Department
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simone B's updateReviewer Update
09 Mar 2020, 14:19Hi there , thanks for your answer
I checked and yes , i got the money in my bank account .
Let me say thanks to HELLO PETER !
Simone Bramati
I checked and yes , i got the money in my bank account .
Let me say thanks to HELLO PETER !
Simone Bramati
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simone B's update09 Mar 2020, 14:19
Reviewer Update
Hi there , thanks for your answer
I checked and yes , i got the money in my bank account .
Let me say thanks to HELLO PETER !
Simone Bramati
I checked and yes , i got the money in my bank account .
Let me say thanks to HELLO PETER !
Simone Bramati