KG
Kerrylynn G
1 reviews | Active since Apr 2020
20 Oct 2020, 09:12
Empty promises and poor service
Made a third party claim from this insurance company for an incident that took place in March. Due to lockdown they were unable to take our calls for a good few months, finally in June we were requested to send through case numbers etc. To date we have not received the payment for the damages. We were told payment takes 21 days from the 10 Sept. Yesterday we were assured by the close of business it will be process... Needless to say we have not received anything. They are extremely poor at communicating and this has become very frustrating for us!
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Replies (4)0
Replies (4)
New National Assurance Company Limited's replyOfficial
20 Oct 2020, 13:02Dear Kerrylynn G
We go apologise for the inconvenience caused.
Can you send me your reference number and the person you were dealing with in order to look into your claim.
Imtiaz Bacus
Market Conduct Department
We go apologise for the inconvenience caused.
Can you send me your reference number and the person you were dealing with in order to look into your claim.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply20 Oct 2020, 13:02
Official
Dear Kerrylynn G
We go apologise for the inconvenience caused.
Can you send me your reference number and the person you were dealing with in order to look into your claim.
Imtiaz Bacus
Market Conduct Department
We go apologise for the inconvenience caused.
Can you send me your reference number and the person you were dealing with in order to look into your claim.
Imtiaz Bacus
Market Conduct Department
KG
Kerrylynn G's updateReviewer Update
20 Oct 2020, 13:12Claim number 2020/1331.
We have been dealing with Nirmala Singh
We have been dealing with Nirmala Singh
KG
Kerrylynn G's update20 Oct 2020, 13:12
Reviewer Update
Claim number 2020/1331.
We have been dealing with Nirmala Singh
We have been dealing with Nirmala Singh
New National Assurance Company Limited's replyOfficial
20 Oct 2020, 13:34Dear Kerrylynn G
Thank you for the information.
I will follow up on your claim and provide you with feedback.
Imtiaz Bacus
Market Conduct Department
Thank you for the information.
I will follow up on your claim and provide you with feedback.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply20 Oct 2020, 13:34
Official
Dear Kerrylynn G
Thank you for the information.
I will follow up on your claim and provide you with feedback.
Imtiaz Bacus
Market Conduct Department
Thank you for the information.
I will follow up on your claim and provide you with feedback.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's replyOfficial
27 Oct 2020, 11:56Dear Kerrylynn
We are pleased to inform you that your claim has been paid.
I have emailed you the EFT Confirmation as well.
Please do not hesitate to contact me should you require any further assistance.
Imtiaz Bacus
Market Conduct Department
We are pleased to inform you that your claim has been paid.
I have emailed you the EFT Confirmation as well.
Please do not hesitate to contact me should you require any further assistance.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply27 Oct 2020, 11:56
Official
Dear Kerrylynn
We are pleased to inform you that your claim has been paid.
I have emailed you the EFT Confirmation as well.
Please do not hesitate to contact me should you require any further assistance.
Imtiaz Bacus
Market Conduct Department
We are pleased to inform you that your claim has been paid.
I have emailed you the EFT Confirmation as well.
Please do not hesitate to contact me should you require any further assistance.
Imtiaz Bacus
Market Conduct Department