CK
Cindy K
1 reviews | Active since Jul 2021
14 Jul 2021, 07:45
Disgusted at dishonest claims from company
If I could give this company a - 10 review I would. I am not insured by them nor will I ever introduce them to anyone. They do not care about people. Clients pay for insurance, just for them to clain the full amount from whoever they see fit instead of claiming just the access. They don't care about situations or people, they only care about how much money they can make!!!! Absolutely disgusting. Even a huge company like outsurance cares about the people! This company has no heart, no soul and no common decency
Helpful (0)
Replies (8)0
Replies (8)
New National Assurance Company Limited's replyOfficial
15 Jul 2021, 16:24Dear Cindy K
I do apologise for the inconvenience caused.
Can you please provide me with the claim number or reference number so I can look into the matter further.
Imtiaz Bacus
Market Conduct Department
I do apologise for the inconvenience caused.
Can you please provide me with the claim number or reference number so I can look into the matter further.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply15 Jul 2021, 16:24
Official
Dear Cindy K
I do apologise for the inconvenience caused.
Can you please provide me with the claim number or reference number so I can look into the matter further.
Imtiaz Bacus
Market Conduct Department
I do apologise for the inconvenience caused.
Can you please provide me with the claim number or reference number so I can look into the matter further.
Imtiaz Bacus
Market Conduct Department
CK
Cindy K's updateReviewer Update
15 Jul 2021, 16:36Dear Imtiaz Bacus, the case no is ***. I wish I could be hopeful that you'd be able to resolve the problem. But even the company ombudsman has given me the run around. Its all just one big waste of time
CK
Cindy K's update15 Jul 2021, 16:36
Reviewer Update
Dear Imtiaz Bacus, the case no is ***. I wish I could be hopeful that you'd be able to resolve the problem. But even the company ombudsman has given me the run around. Its all just one big waste of time
New National Assurance Company Limited's replyOfficial
16 Jul 2021, 10:02Dear Cindy
Thank you very much for the information. I will look into the matter and revert back to you.
Imtiaz Bacus
Market Conduct Department
Thank you very much for the information. I will look into the matter and revert back to you.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply16 Jul 2021, 10:02
Official
Dear Cindy
Thank you very much for the information. I will look into the matter and revert back to you.
Imtiaz Bacus
Market Conduct Department
Thank you very much for the information. I will look into the matter and revert back to you.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's replyOfficial
19 Jul 2021, 14:07Dear Ms Kruger.
We refer to the above- mentioned complaint and whilst we completely empathize with you, we wish to advise you as follows:
We do not claim from anyone that we see fit, you were involved in an accident, in which you rear ended our client’s vehicle, as a result of same, our client lodged a claim with our Company, and we subsequently paid out this claim.
In terms of the doctrine of subrogation, an insurer can claim against a third party for an insured loss suffered by an insured person.
Utilizing the law of subrogation, we have proceeded with recovering the amount paid to our client as damages hence why we are well within our rights to proceed and recover from you.
We deny your allegations stating that we do not care about people or situations. This is our business and in terms of our business operations, recovery is an important aspect of our business as is with all other Insurance Companies.
We confirm that our Recovery Agent, Ms Sheryl Govender has been in direct contact with you, she has been more than understanding and patient with you in respect of allowing you time to revert regarding the options available to you in terms of making payment.
We urge to please refrain from referring to New National Assurance Company in the manner that you did as we are merely doing our job and acting within the ambit of the law.
We once again apologize for the inconvenience caused and we hope that this matter will be resolved in an amicable manner.
Imtiaz Bacus
Market Conduct Department
We refer to the above- mentioned complaint and whilst we completely empathize with you, we wish to advise you as follows:
We do not claim from anyone that we see fit, you were involved in an accident, in which you rear ended our client’s vehicle, as a result of same, our client lodged a claim with our Company, and we subsequently paid out this claim.
In terms of the doctrine of subrogation, an insurer can claim against a third party for an insured loss suffered by an insured person.
Utilizing the law of subrogation, we have proceeded with recovering the amount paid to our client as damages hence why we are well within our rights to proceed and recover from you.
We deny your allegations stating that we do not care about people or situations. This is our business and in terms of our business operations, recovery is an important aspect of our business as is with all other Insurance Companies.
We confirm that our Recovery Agent, Ms Sheryl Govender has been in direct contact with you, she has been more than understanding and patient with you in respect of allowing you time to revert regarding the options available to you in terms of making payment.
We urge to please refrain from referring to New National Assurance Company in the manner that you did as we are merely doing our job and acting within the ambit of the law.
We once again apologize for the inconvenience caused and we hope that this matter will be resolved in an amicable manner.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply19 Jul 2021, 14:07
Official
Dear Ms Kruger.
We refer to the above- mentioned complaint and whilst we completely empathize with you, we wish to advise you as follows:
We do not claim from anyone that we see fit, you were involved in an accident, in which you rear ended our client’s vehicle, as a result of same, our client lodged a claim with our Company, and we subsequently paid out this claim.
In terms of the doctrine of subrogation, an insurer can claim against a third party for an insured loss suffered by an insured person.
Utilizing the law of subrogation, we have proceeded with recovering the amount paid to our client as damages hence why we are well within our rights to proceed and recover from you.
We deny your allegations stating that we do not care about people or situations. This is our business and in terms of our business operations, recovery is an important aspect of our business as is with all other Insurance Companies.
We confirm that our Recovery Agent, Ms Sheryl Govender has been in direct contact with you, she has been more than understanding and patient with you in respect of allowing you time to revert regarding the options available to you in terms of making payment.
We urge to please refrain from referring to New National Assurance Company in the manner that you did as we are merely doing our job and acting within the ambit of the law.
We once again apologize for the inconvenience caused and we hope that this matter will be resolved in an amicable manner.
Imtiaz Bacus
Market Conduct Department
We refer to the above- mentioned complaint and whilst we completely empathize with you, we wish to advise you as follows:
We do not claim from anyone that we see fit, you were involved in an accident, in which you rear ended our client’s vehicle, as a result of same, our client lodged a claim with our Company, and we subsequently paid out this claim.
In terms of the doctrine of subrogation, an insurer can claim against a third party for an insured loss suffered by an insured person.
Utilizing the law of subrogation, we have proceeded with recovering the amount paid to our client as damages hence why we are well within our rights to proceed and recover from you.
We deny your allegations stating that we do not care about people or situations. This is our business and in terms of our business operations, recovery is an important aspect of our business as is with all other Insurance Companies.
We confirm that our Recovery Agent, Ms Sheryl Govender has been in direct contact with you, she has been more than understanding and patient with you in respect of allowing you time to revert regarding the options available to you in terms of making payment.
We urge to please refrain from referring to New National Assurance Company in the manner that you did as we are merely doing our job and acting within the ambit of the law.
We once again apologize for the inconvenience caused and we hope that this matter will be resolved in an amicable manner.
Imtiaz Bacus
Market Conduct Department
CK
Cindy K's updateReviewer Update
19 Jul 2021, 15:41Dear Imtiaz Bacus,
From what I understand, your insured already paid the access, yet your company is also claiming the access from me too. That in my eyes is not right at all, that two parties pay the access to the same company????? I would also like to point out that though I rearended your client, I was in now way shape or form at fault as I was keeping a safe following distance, your client rearended the car in front of him, I as a result to my brakes locking, i rearended your client after I tried to avoid the accident. Your company cannot prove me wrong there at all. Just as I am not being held responsible for only the rear damages as quotes I got for the rear damage of your client's car was a maximum of R16 000 yet you are claiming R40 000 from me??? When I have proof that the only damage to your client's car (front and back) was a small dent on the rear bumper. When I asked for a detailed statement, to ensure I want being billed unnecessarily, what I got in return was a very vague all inclusive statement. This did not show exactly what was done to the car. But I rest assured that the wheel turns slowly and your company will get back the injustice that it so eagerly serves out. As I pointed out to Sheryl, I am unemployed, you can't squeeze blood out of a rock. You cannot expect me to pay the full amount immediately. Unless you would prefer me to sell the little belongings and my broken car, and even then I would still not have enough money. I am having to pay an enormous amount for an accident I did not cause at all, and you believe that's fair, caring treatment..... Keep on being believing that. I will pay the amount in the capacity as it is possible for me to do so. But in no way shape or form am I doing this as guilt admission, I am only doing so as I cannot afford a lawyer. May you all have a blessed year and rest assured, whileyour company has ensured that I have sleepless nights, anxiety attacks and high blood pressure due to the shock ear Sheryl gave me with her telephone call etc
From what I understand, your insured already paid the access, yet your company is also claiming the access from me too. That in my eyes is not right at all, that two parties pay the access to the same company????? I would also like to point out that though I rearended your client, I was in now way shape or form at fault as I was keeping a safe following distance, your client rearended the car in front of him, I as a result to my brakes locking, i rearended your client after I tried to avoid the accident. Your company cannot prove me wrong there at all. Just as I am not being held responsible for only the rear damages as quotes I got for the rear damage of your client's car was a maximum of R16 000 yet you are claiming R40 000 from me??? When I have proof that the only damage to your client's car (front and back) was a small dent on the rear bumper. When I asked for a detailed statement, to ensure I want being billed unnecessarily, what I got in return was a very vague all inclusive statement. This did not show exactly what was done to the car. But I rest assured that the wheel turns slowly and your company will get back the injustice that it so eagerly serves out. As I pointed out to Sheryl, I am unemployed, you can't squeeze blood out of a rock. You cannot expect me to pay the full amount immediately. Unless you would prefer me to sell the little belongings and my broken car, and even then I would still not have enough money. I am having to pay an enormous amount for an accident I did not cause at all, and you believe that's fair, caring treatment..... Keep on being believing that. I will pay the amount in the capacity as it is possible for me to do so. But in no way shape or form am I doing this as guilt admission, I am only doing so as I cannot afford a lawyer. May you all have a blessed year and rest assured, whileyour company has ensured that I have sleepless nights, anxiety attacks and high blood pressure due to the shock ear Sheryl gave me with her telephone call etc
CK
Cindy K's update19 Jul 2021, 15:41
Reviewer Update
Dear Imtiaz Bacus,
From what I understand, your insured already paid the access, yet your company is also claiming the access from me too. That in my eyes is not right at all, that two parties pay the access to the same company????? I would also like to point out that though I rearended your client, I was in now way shape or form at fault as I was keeping a safe following distance, your client rearended the car in front of him, I as a result to my brakes locking, i rearended your client after I tried to avoid the accident. Your company cannot prove me wrong there at all. Just as I am not being held responsible for only the rear damages as quotes I got for the rear damage of your client's car was a maximum of R16 000 yet you are claiming R40 000 from me??? When I have proof that the only damage to your client's car (front and back) was a small dent on the rear bumper. When I asked for a detailed statement, to ensure I want being billed unnecessarily, what I got in return was a very vague all inclusive statement. This did not show exactly what was done to the car. But I rest assured that the wheel turns slowly and your company will get back the injustice that it so eagerly serves out. As I pointed out to Sheryl, I am unemployed, you can't squeeze blood out of a rock. You cannot expect me to pay the full amount immediately. Unless you would prefer me to sell the little belongings and my broken car, and even then I would still not have enough money. I am having to pay an enormous amount for an accident I did not cause at all, and you believe that's fair, caring treatment..... Keep on being believing that. I will pay the amount in the capacity as it is possible for me to do so. But in no way shape or form am I doing this as guilt admission, I am only doing so as I cannot afford a lawyer. May you all have a blessed year and rest assured, whileyour company has ensured that I have sleepless nights, anxiety attacks and high blood pressure due to the shock ear Sheryl gave me with her telephone call etc
From what I understand, your insured already paid the access, yet your company is also claiming the access from me too. That in my eyes is not right at all, that two parties pay the access to the same company????? I would also like to point out that though I rearended your client, I was in now way shape or form at fault as I was keeping a safe following distance, your client rearended the car in front of him, I as a result to my brakes locking, i rearended your client after I tried to avoid the accident. Your company cannot prove me wrong there at all. Just as I am not being held responsible for only the rear damages as quotes I got for the rear damage of your client's car was a maximum of R16 000 yet you are claiming R40 000 from me??? When I have proof that the only damage to your client's car (front and back) was a small dent on the rear bumper. When I asked for a detailed statement, to ensure I want being billed unnecessarily, what I got in return was a very vague all inclusive statement. This did not show exactly what was done to the car. But I rest assured that the wheel turns slowly and your company will get back the injustice that it so eagerly serves out. As I pointed out to Sheryl, I am unemployed, you can't squeeze blood out of a rock. You cannot expect me to pay the full amount immediately. Unless you would prefer me to sell the little belongings and my broken car, and even then I would still not have enough money. I am having to pay an enormous amount for an accident I did not cause at all, and you believe that's fair, caring treatment..... Keep on being believing that. I will pay the amount in the capacity as it is possible for me to do so. But in no way shape or form am I doing this as guilt admission, I am only doing so as I cannot afford a lawyer. May you all have a blessed year and rest assured, whileyour company has ensured that I have sleepless nights, anxiety attacks and high blood pressure due to the shock ear Sheryl gave me with her telephone call etc
New National Assurance Company Limited's replyOfficial
20 Jul 2021, 14:44Dear Ms Kruger.
We would like to inform you that NNAC has acted within its rights as conferred by the law subrogation. Our agent Sheryl Naidoo has approached you as she does with all other third parties.
We can confirm that she acted within the confines of the law and can confirm this.
We are still off the opinion that you are the proximate cause of the collision and we have a right to claim back the full claimed amount including the excess that our claim paid, which will be refunded back to our client once a recovery has been finalised.
We would like to re - iterate that our procedure is like all other insurance companies who in terms of the law of subrogation have the right to recover damages incurred by its insured from the negligent party.
I would suggest that you contact our legal department and make arrangements to submit the documentation that they have requested to finalise the matter as soon as it is convenient for you to do so.
Imtiaz Bacus
Market Conduct Department
We would like to inform you that NNAC has acted within its rights as conferred by the law subrogation. Our agent Sheryl Naidoo has approached you as she does with all other third parties.
We can confirm that she acted within the confines of the law and can confirm this.
We are still off the opinion that you are the proximate cause of the collision and we have a right to claim back the full claimed amount including the excess that our claim paid, which will be refunded back to our client once a recovery has been finalised.
We would like to re - iterate that our procedure is like all other insurance companies who in terms of the law of subrogation have the right to recover damages incurred by its insured from the negligent party.
I would suggest that you contact our legal department and make arrangements to submit the documentation that they have requested to finalise the matter as soon as it is convenient for you to do so.
Imtiaz Bacus
Market Conduct Department
New National Assurance Company Limited's reply20 Jul 2021, 14:44
Official
Dear Ms Kruger.
We would like to inform you that NNAC has acted within its rights as conferred by the law subrogation. Our agent Sheryl Naidoo has approached you as she does with all other third parties.
We can confirm that she acted within the confines of the law and can confirm this.
We are still off the opinion that you are the proximate cause of the collision and we have a right to claim back the full claimed amount including the excess that our claim paid, which will be refunded back to our client once a recovery has been finalised.
We would like to re - iterate that our procedure is like all other insurance companies who in terms of the law of subrogation have the right to recover damages incurred by its insured from the negligent party.
I would suggest that you contact our legal department and make arrangements to submit the documentation that they have requested to finalise the matter as soon as it is convenient for you to do so.
Imtiaz Bacus
Market Conduct Department
We would like to inform you that NNAC has acted within its rights as conferred by the law subrogation. Our agent Sheryl Naidoo has approached you as she does with all other third parties.
We can confirm that she acted within the confines of the law and can confirm this.
We are still off the opinion that you are the proximate cause of the collision and we have a right to claim back the full claimed amount including the excess that our claim paid, which will be refunded back to our client once a recovery has been finalised.
We would like to re - iterate that our procedure is like all other insurance companies who in terms of the law of subrogation have the right to recover damages incurred by its insured from the negligent party.
I would suggest that you contact our legal department and make arrangements to submit the documentation that they have requested to finalise the matter as soon as it is convenient for you to do so.
Imtiaz Bacus
Market Conduct Department
CK
Cindy K's updateReviewer Update
27 Jul 2021, 22:44Dear Imtiaz Bacus,
I know that my case to you and your company is not of much concern, and that's fine.
I finally was able to print and carefully read the document that your company is forcing me to sign. yes, I know there's no gun pointed at my head, but I don't have the funds to take this to court, if I did I would have gladly stated under oath that I know beyond any doubt that I was not neglegent, nor the cause of the accident. Unfortunately I don't have the funds to do so. I know to you all this is nothing, to me, signing a legal document stating that I was neglegent and the cause of an accident when I know, and would willingly,gladly confess before God and a judge that I was not and that I am admitting to a lie, this wrongful admission is eating at my conscious more than you would ever phantom. I am a God-fearing Christian, and yes I'm aware that you all often hear that. But as God is my witness, I am letting you know that I am signing this document against my will, may God forgive me for this lie your company is forcing me to sign.
Have a blessed year and may I never have the displeasure of being in contact with any of your company
I know that my case to you and your company is not of much concern, and that's fine.
I finally was able to print and carefully read the document that your company is forcing me to sign. yes, I know there's no gun pointed at my head, but I don't have the funds to take this to court, if I did I would have gladly stated under oath that I know beyond any doubt that I was not neglegent, nor the cause of the accident. Unfortunately I don't have the funds to do so. I know to you all this is nothing, to me, signing a legal document stating that I was neglegent and the cause of an accident when I know, and would willingly,gladly confess before God and a judge that I was not and that I am admitting to a lie, this wrongful admission is eating at my conscious more than you would ever phantom. I am a God-fearing Christian, and yes I'm aware that you all often hear that. But as God is my witness, I am letting you know that I am signing this document against my will, may God forgive me for this lie your company is forcing me to sign.
Have a blessed year and may I never have the displeasure of being in contact with any of your company
CK
Cindy K's update27 Jul 2021, 22:44
Reviewer Update
Dear Imtiaz Bacus,
I know that my case to you and your company is not of much concern, and that's fine.
I finally was able to print and carefully read the document that your company is forcing me to sign. yes, I know there's no gun pointed at my head, but I don't have the funds to take this to court, if I did I would have gladly stated under oath that I know beyond any doubt that I was not neglegent, nor the cause of the accident. Unfortunately I don't have the funds to do so. I know to you all this is nothing, to me, signing a legal document stating that I was neglegent and the cause of an accident when I know, and would willingly,gladly confess before God and a judge that I was not and that I am admitting to a lie, this wrongful admission is eating at my conscious more than you would ever phantom. I am a God-fearing Christian, and yes I'm aware that you all often hear that. But as God is my witness, I am letting you know that I am signing this document against my will, may God forgive me for this lie your company is forcing me to sign.
Have a blessed year and may I never have the displeasure of being in contact with any of your company
I know that my case to you and your company is not of much concern, and that's fine.
I finally was able to print and carefully read the document that your company is forcing me to sign. yes, I know there's no gun pointed at my head, but I don't have the funds to take this to court, if I did I would have gladly stated under oath that I know beyond any doubt that I was not neglegent, nor the cause of the accident. Unfortunately I don't have the funds to do so. I know to you all this is nothing, to me, signing a legal document stating that I was neglegent and the cause of an accident when I know, and would willingly,gladly confess before God and a judge that I was not and that I am admitting to a lie, this wrongful admission is eating at my conscious more than you would ever phantom. I am a God-fearing Christian, and yes I'm aware that you all often hear that. But as God is my witness, I am letting you know that I am signing this document against my will, may God forgive me for this lie your company is forcing me to sign.
Have a blessed year and may I never have the displeasure of being in contact with any of your company
New National Assurance Company Limited's replyOfficial
28 Jul 2021, 09:35Dear Cindy
You have previously posted on this forum and a detailed response was given to you.
We are have acted within the ambit of the law and have not done anything different then what another insurer would have done.
As mentioned before please contact our legal department to make the necessary arrangements to send them the documents that they have requested or alternately a payment arrangement,
Imtiaz Bacus
Market Conduct Department.
You have previously posted on this forum and a detailed response was given to you.
We are have acted within the ambit of the law and have not done anything different then what another insurer would have done.
As mentioned before please contact our legal department to make the necessary arrangements to send them the documents that they have requested or alternately a payment arrangement,
Imtiaz Bacus
Market Conduct Department.
New National Assurance Company Limited's reply28 Jul 2021, 09:35
Official
Dear Cindy
You have previously posted on this forum and a detailed response was given to you.
We are have acted within the ambit of the law and have not done anything different then what another insurer would have done.
As mentioned before please contact our legal department to make the necessary arrangements to send them the documents that they have requested or alternately a payment arrangement,
Imtiaz Bacus
Market Conduct Department.
You have previously posted on this forum and a detailed response was given to you.
We are have acted within the ambit of the law and have not done anything different then what another insurer would have done.
As mentioned before please contact our legal department to make the necessary arrangements to send them the documents that they have requested or alternately a payment arrangement,
Imtiaz Bacus
Market Conduct Department.