Delayed Response & Wrongfully Rejected Claim!

New National Assurance Ltd has really let me down! After more than a month of waiting for any response, my car accident and towing claim was rejected due to words being misconstrued, twisted facts and allegations. They expect us to pay for towing and massive 3rd party claims out of our own pockets... money we simply do not have, especially during this difficult Covid-19 pandemic. I am shocked and gutted by the service I received from New National in a time I needed them to be there for me. After I've been struggling to pay the monthly premiums, even during these challenging times. I need to be able to rely on my insurance when I need them!! Today I had to make the decision between paying a part of my municipal account or the ransom to release my unfixed car from the coach-works/towing services.