NK
Nelly K

1 reviews | Active since Dec 2019

20 May 2025, 09:51

Cancel my home insurance ASAP

Please cancel my home insurance ASAP

I RATHER GO WITH OUTSURANCE OR DISCOVERY!

NO LAME EXCUSES WHEN IT COMES TO MY CLAIMS

My dishwasher is not old due to wear and tear. Ridiculous. The assessor told me we need a new valve pipe. Did he even test the board. ? Naa ridiculous I explained that I bought a new pipe. I also got my own assessment done. The guy said it can't be repaired.

So now my insurance has an audacity to reject my claim and say wear and tear. So what exactly am I paying home insurance for. For excuses like wear and tear.

Ridiculous. I want to cancel asap

0
Replies (3)
New National Assurance Company Limited
New National Assurance Company Limited's reply20 May 2025, 10:38
Official
Dear Nelly

We acknowledge receipt of your complaint and have thoroughly reviewed its contents. 

We are looking into the claim and will be in contact with you shortly.
 
I trust you find the above in order. 
 
Best regards, 
NNAC Complaints
NK
Nelly K's update20 May 2025, 10:40
Reviewer Update
The amount of complaints on hellopeter.com
I can't believe I signed up with url.

An Please don't come and tell me you want to repair it. As it cannot be repaired!
New National Assurance Company Limited
New National Assurance Company Limited's reply21 May 2025, 08:58
Official
Dear Nelly

We have reviewed your claim and dispute. Regrettably, the claim has been rejected, and the decision remains unchanged. 

The reasons for the rejection have been clearly outlined in the rejection letter you received. The remedies available to you have also been detailed in the letter. 

 We are sorry that this claim decision is not what you were hoping for and is unfavorable to you.

Best regards,
NNAC Complaints