Bad customer service

On the 10th of September I had an accident, hit by someone who is insured with New National. I claimed as a 3rd party. I was told to go do quotes, which I did. They sent an assessor. We are approaching the 3rd month now, my car hasn't been fixed. Every time when I send an email to Kiara and Pratima, I am told that they will settle the matter the next day or following week. I dont know how many days and weeks have passed now without my issue being settled. I have paper trail with all their promising emails, but my car is still not fixed even to date.

I am just wondering what type of insurance company that deals with people in this manner. At this stage, I even doubt there is an insurance company called New National. I have never recieved such a bad service.