1 reviews | Active since Sept 2015
7 months later and my car is still not repaired
I initally registered a complaint on 21Sept against Mutual & Federal as my short term insurance documents and schedule issued by Quicksure shows Mutual and Federal. I have now learned that the insurer is New National. It's been more than 7 months since the accident and my car is still not repaired. Between Quicksure and New National you have delivered the most unprofessional and *********** service I have ever heard of! You have now sent my car to the 3rd panel beater after what seems like underhanded deals between Quicksure, New National and the 1st panel beater selected by Quicksure although I warned them that their choice of panel beater was questionable as they did not even inspect the car before giving a quote and the 'assessor' that issued the quote, is based at this particular panel beater - I have lengthy paper trails as proof hereof. I had to fight and argue for 7 months just to try and get my car sorted - there was NO customer service by either Quicksure or New National. No apologies or any effort to provide even mediocre service. Between Quicksure and New National, the incompetence is sickening - they should not be allowed to conduct business.
Dear Johan
This is to confirm our correspondence with you in resolving your claim and your dispute between our administrator Quicksure and yourself. Whilst we have reimbursed your excess and provided you with car hire, we realise this has still not been resolved fully to your satisfaction, but are doing all we can to resolve this smoothly. We apologise on behalf of our administrator Quicksure, as well as the service providers chosen, for any inconvenience caused. Please be in touch with our team directly who are working to ensure this is resolved.
Regards
Jessica Gounden
Dispute Resolution
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Dear Johan
This is to confirm our correspondence with you in resolving your claim and your dispute between our administrator Quicksure and yourself. Whilst we have reimbursed your excess and provided you with car hire, we realise this has still not been resolved fully to your satisfaction, but are doing all we can to resolve this smoothly. We apologise on behalf of our administrator Quicksure, as well as the service providers chosen, for any inconvenience caused. Please be in touch with our team directly who are working to ensure this is resolved.
Regards
Jessica Gounden
Dispute Resolution
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