metropolitan bad service

Good morning I am writing this with frustration and anger for the treatment I received as I have submitted a funeral claim for my late partner on the 08.11.2019 to Metropolitan till today no payment has been done I have been told stories that they have question marks about his accident and they need proof we have a child now have been sent a brochure that I must read page 28 on it which is about suicide I am so disappointed and very disgusted with Metropolitan for the treatment as they didn't do any of these investigations when I took that policy and questions about my child's father my claim no ***