1 reviews | Active since Jul 2015
Bag Insurance, what a ****
<p>Purchased an American Tourist hard cover bag towrds the end of 2015, cost over R2000.</p> <p>Flew with KULULA had bag insurance, my bag got damaged (a dent on one corner).</p> <p>I get told nothing can be done because the bag is useable.</p> <p>What then was I paying extra for if you will not be able to help me AFTER THE AIRPORT PEOPLE DAMAGED MY BAG!!!</p> <p>Then Navasha has such an attitude whilst I ask where I can find the things she is talking about. So disgusting, sies on you and your ****!</p>
Good Day Aria124,
We acknowledge receipt of your complaint. We note that you have not yet submitted a formal claim and merely queried the extent of cover which was confirmed telephonically.
We apologise if you feel aggrieved and encourage you to submit a formal claim, where after we will review the claim and provide you with formal feedback.
We trust you find the above in order.
Kind Regards
ACE Team
Good Day Aria124,
We acknowledge receipt of your complaint. We note that you have not yet submitted a formal claim and merely queried the extent of cover which was confirmed telephonically.
We apologise if you feel aggrieved and encourage you to submit a formal claim, where after we will review the claim and provide you with formal feedback.
We trust you find the above in order.
Kind Regards
ACE Team