Unsatisfied experience.

Having had a pleasant first experience with ACDC, I returned to purchase 4 Emergency Light Bulbs. Unfortunately stock had not arrived and the staff were not sure when they would receive any as their container was awol. I decided to pay for 4 and arranged to be contacted when stock was available. This was on the 21st May. I was contacted on the 17th June advising that stock had arrived, and I visited the company to collect my order. I replaced bulbs on my return home. When load shedding happened on first use the bulbs did not work. Thinking the batteries were not fully charged I left the bulbs in place. However, after a number of outages the bulbs still did not work so I removed them and took them back to ACDC for replacement today. I was told that the bulbs would not be replaced and my payment would not be refunded as it is not company policy. The bulbs would have to be sent for checking and repair. Only then would the bulbs be replaced or my payment refunded if at all. I paid up front in good faith when no stock was available and the least they could do was to replace the bulbs. I was not asking for a refund as I believed ACDC was a good company to do business with. Not any more. I had also recommended friends and strangers to do business with them, That has now also stopped.