EE
Elizabeth E
1 reviews | Active since Aug 2024
20 Aug 2024, 11:06
Terrible service at ACDC Express Somerset West
I took the Inverter I purchased from ACDC Express Somerset West for repairs. No feedback for 5 weeks, every time I phone, they tell me they will find out and call back, but that never happens. Today I was informed they were about to call.
Was told it is my fault it does not work because the input and output were blown because I overloaded it. There was no load shedding for a while when it blew, nothing different.
This feedback took 5 weeks, now the parts have to be ordered from overseas??????
Helpful (0)
Replies (2)0
Replies (2)
ACDC Express's replyOfficial
21 Aug 2024, 09:32Dear Elizabeth,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Somerset West; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
We’re here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Somerset West; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
We’re here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's reply21 Aug 2024, 09:32
Official
Dear Elizabeth,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Somerset West; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
We’re here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Somerset West; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
We’re here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's replyOfficial
22 Aug 2024, 11:20Dear Elizabeth,
Thank you once again for speaking with our Customer Service Representative and giving us the opportunity to address your concerns thoroughly. We deeply value your feedback, as it is essential to our continuous efforts to provide an exceptional customer experience.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you once again for speaking with our Customer Service Representative and giving us the opportunity to address your concerns thoroughly. We deeply value your feedback, as it is essential to our continuous efforts to provide an exceptional customer experience.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's reply22 Aug 2024, 11:20
Official
Dear Elizabeth,
Thank you once again for speaking with our Customer Service Representative and giving us the opportunity to address your concerns thoroughly. We deeply value your feedback, as it is essential to our continuous efforts to provide an exceptional customer experience.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you once again for speaking with our Customer Service Representative and giving us the opportunity to address your concerns thoroughly. We deeply value your feedback, as it is essential to our continuous efforts to provide an exceptional customer experience.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help.
Makhosazana Bhengu
Community & Customer Relations Manager