Shocking Service from ACDC Centurion

ACDC Centurion. I visited ACDC Centurion on 07/11/2024. I required a 220V AC power supply for LED down lighters. I found an ACDC staff member who assisted me. The item he offered me was the last one on the shelf. The items packaging was not sealed. I pointed out to the cashier when paying for the item, that the item was not sealed but being the only one on the shelf and needed such urgently I was without an option. Reference number: ***. Item cost R123.00 VAT excl. Item code: GF-105. Time: 12.59pm On the weekend I proceeded to install the power supply. To connect the wires the cover needs to be removed. Once the cover was removed, I immediately noticed that one ***** that secures the wires was missing. I removed a ***** from the faulty unit I was replacing and continued to connect the power supply. The power supply did not work. I was going to be going in the direction of ACDC centurion during the week and placed the item with the invoice in my car. I visited ACDC Centurion today 13/11/2024 and was directed by ACDC security to Technical Sales. While waiting another ACDC staff member advised me that Jan in Technical must test the item. Jan tested the item noted the missing ***** which I explained I could only see was missing once I opened the cover to connect the wires. He tested the item and agreed that the item was faulty. I asked him to accompany me to Ella, the cashier who recalled me pointing out that the packaging was not sealed. He advised that we now had to go to the sales counter. The staff member at the sales counter stated that the item would have to be returned to their supplier to have it tested. Jan at this stage approached the manager Amelia Fourie. Amelia stated that the item had a sticker indicating that it had already been returned to their supplier prior to me purchasing it. Amelia stated that being an AC unit the power supply would not work with an LED. I stated that this was indeed the case and that my lights were LED and that the power supply had been recommended by one of her staff. I pointed out that either way Jan had tested the item and found it faulty. Amelia instructed Jan to follow her. A while later Jan returned and advised that Amelia had rejected my claim due to the missing *****. Jan also stated that Amelia said I took too long to return the faulty item. I believe he said she used the term “the item was compromised”. I objected as I personally had not damaged or compromised the item. I asked if I could discuss the matter with Amelia. I was told by Jan that she said she was too busy to discuss the matter further and there was no more that could be done. I left the store with the faulty item. The whole visit to the store took approximately an hour. The item cost only R123.00 and I am sure many would simply write it off to experience. I am a 72 year old senior, retired and self-supporting, I do consider the matter one of principle. While ACDC staff were doing their best to assist, I found Amelia’s behaviour dismissive and rude. Peter Ella. Cell: ***. Centurion, Pretoria.