JM
Jeremy M
1 reviews | Active since Jun 2017
07 Feb 2023, 09:22
Poor product and worse service
Poor back up service. Bought an inverter end of December 2022. Worked for a week and then blew up. Paid R7500 for something that didnt work. I phoned head office and there was a lot of blame shifting. Apparently the technal manager would ask someone called Shane who "tuned" it would be alright to open the unit and replace the fuses. After doing this and no change, I was told I had voided any warranty and " sorry for you was the attitude". Sent it back to head office in first week of January and 5weeks later, no quote to fix. Would not buy a product from these guys.
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Replies (3)
ACDC Express's replyOfficial
16 Feb 2023, 09:21Hi there JeremyHope you are well!
Thank you for taking the time to review us we welcome all feedback. In order for us to assist and investigate the matter we will need more details. Please send us your receipt/ invoice so that our Customer Relations Manager can investigate and take up the matter with the branch in question. Please check our Infinity Brands website we are the franchise management company and email us with the details requested we are more than happy to assist.
Regards
Fernell Jansen
CRM and Community Manager
Thank you for taking the time to review us we welcome all feedback. In order for us to assist and investigate the matter we will need more details. Please send us your receipt/ invoice so that our Customer Relations Manager can investigate and take up the matter with the branch in question. Please check our Infinity Brands website we are the franchise management company and email us with the details requested we are more than happy to assist.
Regards
Fernell Jansen
CRM and Community Manager
ACDC Express's reply16 Feb 2023, 09:21
Official
Hi there JeremyHope you are well!
Thank you for taking the time to review us we welcome all feedback. In order for us to assist and investigate the matter we will need more details. Please send us your receipt/ invoice so that our Customer Relations Manager can investigate and take up the matter with the branch in question. Please check our Infinity Brands website we are the franchise management company and email us with the details requested we are more than happy to assist.
Regards
Fernell Jansen
CRM and Community Manager
Thank you for taking the time to review us we welcome all feedback. In order for us to assist and investigate the matter we will need more details. Please send us your receipt/ invoice so that our Customer Relations Manager can investigate and take up the matter with the branch in question. Please check our Infinity Brands website we are the franchise management company and email us with the details requested we are more than happy to assist.
Regards
Fernell Jansen
CRM and Community Manager
JM
Jeremy M's updateReviewer Update
17 Feb 2023, 12:26Good day, I received a call from two persons from AC/DC head office who were genuinely concerned in resolving the issue. In the time, I was putting together the info for follow up, I was informed that the unit had been repaired by the franchisee and returned to outlet I bought it from. I am therefore delighted that issue was handled, a suggestion is that there just be better communication and support from head office to franchisees. As it stands, AC/DC have resolved my situation satisfactorily and I appreciate that.
JM
Jeremy M's update17 Feb 2023, 12:26
Reviewer Update
Good day, I received a call from two persons from AC/DC head office who were genuinely concerned in resolving the issue. In the time, I was putting together the info for follow up, I was informed that the unit had been repaired by the franchisee and returned to outlet I bought it from. I am therefore delighted that issue was handled, a suggestion is that there just be better communication and support from head office to franchisees. As it stands, AC/DC have resolved my situation satisfactorily and I appreciate that.
JM
Jeremy M's updateReviewer Update
25 Feb 2023, 13:24Ok, so the inverter worked for a week and then popped the fuses again. I opened the top and saw that the repair fuses had merely been soldered onto the old popped ones. Not a satisfactory repair in my view.
JM
Jeremy M's update25 Feb 2023, 13:24
Reviewer Update
Ok, so the inverter worked for a week and then popped the fuses again. I opened the top and saw that the repair fuses had merely been soldered onto the old popped ones. Not a satisfactory repair in my view.