WS
Willie S
1 reviews | Active since Apr 2020
24 May 2023, 07:59
No action on faulty product
I bought a lithium battery for my alarm and it was not charging properly. I took it back within a month of purchase. They sent it to be tested. It's been a moth after I took it back and still have not received it back, even after 2 physical visits to the store. They tell me they will call with feedback, but fail do so. I feel they have ****** me of my money for selling a faulty product, and now wont refund or replace it, let alone give back the faulty one. Very dissappointed in this company which was referred to me.
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ACDC Express's replyOfficial
05 Jun 2023, 12:50Hi there Willie
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with the lithium battery you purchased for your alarm system. We understand your frustration regarding the delay in receiving a resolution for this issue.
In order for us to assist you further, could you please provide us with your contact details, including your full name, phone number, and email address? Additionally, it would be helpful if you could let us know which branch of our company you made the purchase from.
Rest assured that we take customer satisfaction seriously, and we are committed to resolving this matter promptly. Once we have your contact information, we will personally investigate the situation and ensure that appropriate actions are taken to address your concerns.
Again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We look forward to hearing from you soon.
Fernell Jansen
Customer Relations Manager
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with the lithium battery you purchased for your alarm system. We understand your frustration regarding the delay in receiving a resolution for this issue.
In order for us to assist you further, could you please provide us with your contact details, including your full name, phone number, and email address? Additionally, it would be helpful if you could let us know which branch of our company you made the purchase from.
Rest assured that we take customer satisfaction seriously, and we are committed to resolving this matter promptly. Once we have your contact information, we will personally investigate the situation and ensure that appropriate actions are taken to address your concerns.
Again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We look forward to hearing from you soon.
Fernell Jansen
Customer Relations Manager
ACDC Express's reply05 Jun 2023, 12:50
Official
Hi there Willie
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with the lithium battery you purchased for your alarm system. We understand your frustration regarding the delay in receiving a resolution for this issue.
In order for us to assist you further, could you please provide us with your contact details, including your full name, phone number, and email address? Additionally, it would be helpful if you could let us know which branch of our company you made the purchase from.
Rest assured that we take customer satisfaction seriously, and we are committed to resolving this matter promptly. Once we have your contact information, we will personally investigate the situation and ensure that appropriate actions are taken to address your concerns.
Again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We look forward to hearing from you soon.
Fernell Jansen
Customer Relations Manager
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with the lithium battery you purchased for your alarm system. We understand your frustration regarding the delay in receiving a resolution for this issue.
In order for us to assist you further, could you please provide us with your contact details, including your full name, phone number, and email address? Additionally, it would be helpful if you could let us know which branch of our company you made the purchase from.
Rest assured that we take customer satisfaction seriously, and we are committed to resolving this matter promptly. Once we have your contact information, we will personally investigate the situation and ensure that appropriate actions are taken to address your concerns.
Again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We look forward to hearing from you soon.
Fernell Jansen
Customer Relations Manager