I got sold a Faulty Transformer which caught fire

On 10 July 2024, I bought an FNC-200 Step down/up Transformer from ACDC Express Woodmead Commercial Park Branch. Within an hour I plugged it in at my home. It caught fire and I presume it has blown up my amplifier. I video called the shop to show them what was happening. They advised me to take the product back to the shop which I did. At the shop I was told that they could not exchange the faulty product for another one nor could they refund my money back

I was told that all they could do was to send the same faulty transformer for repairs at their workshop which could take up to 14 days, so I should just go back home and wait. They will let me know when they are ready. It is exactly 7 days today, and I am still waiting. Despite my calling the shop, there is no feedback nor any update as to when exactly I will have my money refunded or the repaired transformer returned back to me. Extremely stressful and traumatic experience from this Woodmead branch

My advice to the shop is: 1. Please do quality assurance tests before selling these products to your customers 2. Implement a Returns policy - Refunds and/or Products exchange

My advice to fellow consumers: Please TEST the products before you leave the shop. Once you are out of the door, then you will wait, sing and dance for 14 days