MW
Mike W
1 reviews | Active since May 2023
21 May 2023, 15:58
Good service from ACDC Herm****.
We bought an inverter and batteries from ACDC Express Herm****. We experienced some problems with the inverter. The staff were most helpful and when we took it back in for the third time, Dimitri said this is nonsense and unacceptable and replaced the inverter on the spot with another model which is functioning well. It was excellent customer service and the new inverter came with all the paper work and the full guarantee. Good service, pleasant people, well handled.
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Replies (2)
ACDC Express's replyOfficial
31 May 2023, 16:15Dear Mike,
Thank you for reaching out and sharing your experience with us. We're delighted to hear that you had a positive interaction with ACDC Express Herm**** and that the staff went above and beyond to address your concerns.
It's great to know that Dimitri recognized the issue you faced and took immediate action to resolve it by replacing the inverter with another model that is functioning well. Such proactive and efficient service is truly commendable, and we appreciate the effort made to ensure your satisfaction.
We understand the importance of having all the necessary paperwork and a full guarantee, and we're glad to hear that the new inverter came with both. This demonstrates the commitment of ACDC Express Herm**** to provide a comprehensive and reliable customer experience.
We truly value your feedback and are grateful for your kind words regarding the good service and pleasant staff. Your positive feedback will be shared with the team, as it serves as encouragement to continue delivering exceptional service to all our customers.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you once again for choosing ACDC Express Herm****. We look forward to serving you again in the future.
FYI: Please note that your rating is still one-star, you forgot to give us an amazing five-star rating.
Best regards,Fernell JansenACDC Express Customer Relations Manager
Thank you for reaching out and sharing your experience with us. We're delighted to hear that you had a positive interaction with ACDC Express Herm**** and that the staff went above and beyond to address your concerns.
It's great to know that Dimitri recognized the issue you faced and took immediate action to resolve it by replacing the inverter with another model that is functioning well. Such proactive and efficient service is truly commendable, and we appreciate the effort made to ensure your satisfaction.
We understand the importance of having all the necessary paperwork and a full guarantee, and we're glad to hear that the new inverter came with both. This demonstrates the commitment of ACDC Express Herm**** to provide a comprehensive and reliable customer experience.
We truly value your feedback and are grateful for your kind words regarding the good service and pleasant staff. Your positive feedback will be shared with the team, as it serves as encouragement to continue delivering exceptional service to all our customers.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you once again for choosing ACDC Express Herm****. We look forward to serving you again in the future.
FYI: Please note that your rating is still one-star, you forgot to give us an amazing five-star rating.
Best regards,Fernell JansenACDC Express Customer Relations Manager
ACDC Express's reply31 May 2023, 16:15
Official
Dear Mike,
Thank you for reaching out and sharing your experience with us. We're delighted to hear that you had a positive interaction with ACDC Express Herm**** and that the staff went above and beyond to address your concerns.
It's great to know that Dimitri recognized the issue you faced and took immediate action to resolve it by replacing the inverter with another model that is functioning well. Such proactive and efficient service is truly commendable, and we appreciate the effort made to ensure your satisfaction.
We understand the importance of having all the necessary paperwork and a full guarantee, and we're glad to hear that the new inverter came with both. This demonstrates the commitment of ACDC Express Herm**** to provide a comprehensive and reliable customer experience.
We truly value your feedback and are grateful for your kind words regarding the good service and pleasant staff. Your positive feedback will be shared with the team, as it serves as encouragement to continue delivering exceptional service to all our customers.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you once again for choosing ACDC Express Herm****. We look forward to serving you again in the future.
FYI: Please note that your rating is still one-star, you forgot to give us an amazing five-star rating.
Best regards,Fernell JansenACDC Express Customer Relations Manager
Thank you for reaching out and sharing your experience with us. We're delighted to hear that you had a positive interaction with ACDC Express Herm**** and that the staff went above and beyond to address your concerns.
It's great to know that Dimitri recognized the issue you faced and took immediate action to resolve it by replacing the inverter with another model that is functioning well. Such proactive and efficient service is truly commendable, and we appreciate the effort made to ensure your satisfaction.
We understand the importance of having all the necessary paperwork and a full guarantee, and we're glad to hear that the new inverter came with both. This demonstrates the commitment of ACDC Express Herm**** to provide a comprehensive and reliable customer experience.
We truly value your feedback and are grateful for your kind words regarding the good service and pleasant staff. Your positive feedback will be shared with the team, as it serves as encouragement to continue delivering exceptional service to all our customers.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Thank you once again for choosing ACDC Express Herm****. We look forward to serving you again in the future.
FYI: Please note that your rating is still one-star, you forgot to give us an amazing five-star rating.
Best regards,Fernell JansenACDC Express Customer Relations Manager
MW
Mike W's updateReviewer Update
31 May 2023, 19:06Should be 5 star rating but l cannot find how to correct this. I would be grateful of admin could correct this.
MW
Mike W's update31 May 2023, 19:06
Reviewer Update
Should be 5 star rating but l cannot find how to correct this. I would be grateful of admin could correct this.