False warranties and shocking customer care

I bought an outdoor 8m rope light from the Balito AcDc store 3 months ago. It came with a year guarantee. After 3 months all the globes barring one were faulty. I bought new globes but the problem was the cable.

Took it to the store and asked for a refund or another unit. The manager a Sureya said he couldn't do either and would have to give it in to suppliers to either fix or give me new one. It would take a month he said. I told him I couldn't not have lights for bnb for that long. Eventually I had to buy a new unit.

He said he would call when they had an outcome. One month later I went in as no one had called. The manager told me the suppliers had said that corrosion had caused the problem and that they couldn't refund or give me a new one. So when you buy an outdoor rope light at a branch in Balito and when it breaks after 3 months because of corrosion from being near the sea ----is that the customer's fault??? I told the manager this outcome was ridiculous and unacceptable. He said he would talk to them again and call me. Two weeks later I went back and he told me he would talk to his head office and they would get back to me. Whilst I was there he was dealing with an extremely upset pensioner customer who also wasn't able to get a refund for some unreasonable reason.

I waited another two weeks and heard nothing.

I am 56 years old and very seldom have I encountered such poor customer service and quite frankly this is ********** behaviour on the part of ACDC and its suppliers.

You cannot supply a product at the coast of KZn with a warranty and then when it breaks say it was corrosion and not honour your warranty!