1 reviews | Active since Apr 2023
DISGUSTING CUSTOMER SERVICES
There is absolutely NO ASSISTANCE offered in store the people I assume to work there (the white male and coloured female) would prefer to talk about their own personal lives laughing joking whilst not only myself but s few other customers tend to walk around struggling to navigate the store looking for the things we need. Not ONCE has any staff member from the store once approached me or the gentleman next to me to find out if we might need help because they were too engrossed in talking about their lives instead of doing what they get paid for. DISGUSTING CUSTOMER SERVICE all the staff goes on as if they doing me a favour even the two African ladies at the tills weren't bothered at all. It's a very uncomfortable place to shop at and a very very far cry from a hospitable customer experience or environment. ACDC EXPRESS IN GEZINA OPPOSITE BUILDERS WAREHOUSE please have a electrician accompany you to this store because atleast than you would have someone helping you get what you need.
I am writing to you as the Customer Relations Manager of ACDC Express in response to your recent feedback regarding your experience at our Gezina store. I would like to express my sincerest apologies for the negative encounter you had and any inconvenience caused.
We take customer feedback seriously, as it helps us identify areas where we can improve our services. Rest assured, we will investigate the matter thoroughly and take appropriate action to address the issues you have raised.
Moreover, I want to assure you that we will conduct a thorough review of our customer service practices at the Gezina store. This may include additional training for our staff members to reinforce the importance of assisting customers promptly and professionally. We will also consider your suggestion of having an electrician accompany us at the store to assist customers with their specific needs.
Please provide me with your contact details, including your full name, phone number, and email address, so that we can reach out to you directly to discuss the matter further and keep you informed of the actions we are taking.
Once again, please accept my sincerest apologies for the inconvenience you experienced. We value your patronage and hope to have the opportunity to regain your trust in our services.
Thank you for bringing this matter to our attention.
Fernell Jansen
Customer Relations Manager
I am writing to you as the Customer Relations Manager of ACDC Express in response to your recent feedback regarding your experience at our Gezina store. I would like to express my sincerest apologies for the negative encounter you had and any inconvenience caused.
We take customer feedback seriously, as it helps us identify areas where we can improve our services. Rest assured, we will investigate the matter thoroughly and take appropriate action to address the issues you have raised.
Moreover, I want to assure you that we will conduct a thorough review of our customer service practices at the Gezina store. This may include additional training for our staff members to reinforce the importance of assisting customers promptly and professionally. We will also consider your suggestion of having an electrician accompany us at the store to assist customers with their specific needs.
Please provide me with your contact details, including your full name, phone number, and email address, so that we can reach out to you directly to discuss the matter further and keep you informed of the actions we are taking.
Once again, please accept my sincerest apologies for the inconvenience you experienced. We value your patronage and hope to have the opportunity to regain your trust in our services.
Thank you for bringing this matter to our attention.
Fernell Jansen
Customer Relations Manager