CA
Cathy A
1 reviews | Active since Feb 2024
05 Feb 2024, 21:14
DEEP CYCLE BATTERIES CARRY NO WARRANTY
I am an elderly widow and my TV is my only company. I bought an inverter from ACDC Mbombela for R13000 in Oct 2022. In April 2023 the deep cycle battery would not charge enough for 2 hours of TV. After a huge mission ACDC replaced the battery but advised that "because of loadshedding": the deep cycle batteries no longer have ANY WARRANTY! A week ago the same thing happened and I've been advised that no new battery would be forthcoming. That's after the owner had advised me, understandably upset, that I needed to stop talking because if he couldn't respond and that he would put the phone down because I was wasting his time. A new deep cycle battery costs over R3000 and a lithium battery with a warranty overR 7000. I actually cannot afford either so with only a few months of usage, I'm back to no TV whilst loadshedding and its cost me R13000! At no stage with the first purchase was I informed that the deep cycle battery carries no warrantee!!
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Replies (2)0
Replies (2)
ACDC Express's replyOfficial
07 Feb 2024, 14:55Dear Cathy Acheson,
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you've encountered with your inverter and deep cycle battery purchased from ACDC Mbombela which is ACDC Express Nelspruit.
To assist you more effectively, we kindly request you provide us with any relevant documentation related to your purchase. This may include the original sales receipt, warranty information, or any communication you've had with the store.
Please send the required documentation to our Customer Relations Manager at ***. The Customer Relations Manager will liaise with the store management and thoroughly investigate the situation.
Thank you for your cooperation, and we appreciate your patience as we work towards resolving this matter.
Best regards,
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you've encountered with your inverter and deep cycle battery purchased from ACDC Mbombela which is ACDC Express Nelspruit.
To assist you more effectively, we kindly request you provide us with any relevant documentation related to your purchase. This may include the original sales receipt, warranty information, or any communication you've had with the store.
Please send the required documentation to our Customer Relations Manager at ***. The Customer Relations Manager will liaise with the store management and thoroughly investigate the situation.
Thank you for your cooperation, and we appreciate your patience as we work towards resolving this matter.
Best regards,
ACDC Express's reply07 Feb 2024, 14:55
Official
Dear Cathy Acheson,
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you've encountered with your inverter and deep cycle battery purchased from ACDC Mbombela which is ACDC Express Nelspruit.
To assist you more effectively, we kindly request you provide us with any relevant documentation related to your purchase. This may include the original sales receipt, warranty information, or any communication you've had with the store.
Please send the required documentation to our Customer Relations Manager at ***. The Customer Relations Manager will liaise with the store management and thoroughly investigate the situation.
Thank you for your cooperation, and we appreciate your patience as we work towards resolving this matter.
Best regards,
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you've encountered with your inverter and deep cycle battery purchased from ACDC Mbombela which is ACDC Express Nelspruit.
To assist you more effectively, we kindly request you provide us with any relevant documentation related to your purchase. This may include the original sales receipt, warranty information, or any communication you've had with the store.
Please send the required documentation to our Customer Relations Manager at ***. The Customer Relations Manager will liaise with the store management and thoroughly investigate the situation.
Thank you for your cooperation, and we appreciate your patience as we work towards resolving this matter.
Best regards,
ACDC Express's replyOfficial
13 Feb 2024, 08:25Dear Cathy Acheson,
I hope this message finds you well. Thank you for reaching out to us, and we appreciate your patience and understanding throughout this process.
We understand your frustration with the recent battery replacement for the unit we installed last year in March. Here is a detailed overview of the situation:
Previous Battery Replacement:In March of last year, we replaced your battery at our own cost due to The supplier not covering the warranty, despite our best efforts to claim it on your behalf.Unfortunately, the supplier declined the warranty claim, prompting us to send a team to collect and replace the battery, taking into consideration your circumstances as an elderly resident in an old age home.
Current Battery Status and Load Shedding Impact:Upon our recent inspection, our team determined that the battery (LEAD ACID SY120102) is past its due date, and it has no warranty as it is a lead-acid battery.The considerable impact of load shedding has significantly affected the battery's capacity, and we want to ensure you are aware of this.
Communication with You:We have made concerted efforts to inform you about the limitations of the battery due to load shedding, and we replaced it with a clear disclaimer, "No warranty due to load shedding," during the installation.
Service and Financial Implications:ACDC EXPRESS Nelspruit has gone above and beyond in servicing your needs, incurring a loss of approximately R2500 for the replacement and multiple technical visits.Despite our efforts, the battery's performance has limitations beyond our control.
Supplier Dynamics and Next Steps:Unfortunately, the supplier has not supported our warranty claim, and the replacement of the unit is not considered due to load shedding, which is a factor beyond the product's control.
We understand your dissatisfaction with the situation, and we want to assure you that we have explored all possible avenues to provide a satisfactory resolution. For any further communication, we recommend addressing Dynamics directly.
Please feel free to reach out if you have any additional concerns or questions.
Best regards,Fernell Jansen
Community and Customer Relations Manager
I hope this message finds you well. Thank you for reaching out to us, and we appreciate your patience and understanding throughout this process.
We understand your frustration with the recent battery replacement for the unit we installed last year in March. Here is a detailed overview of the situation:
Previous Battery Replacement:In March of last year, we replaced your battery at our own cost due to The supplier not covering the warranty, despite our best efforts to claim it on your behalf.Unfortunately, the supplier declined the warranty claim, prompting us to send a team to collect and replace the battery, taking into consideration your circumstances as an elderly resident in an old age home.
Current Battery Status and Load Shedding Impact:Upon our recent inspection, our team determined that the battery (LEAD ACID SY120102) is past its due date, and it has no warranty as it is a lead-acid battery.The considerable impact of load shedding has significantly affected the battery's capacity, and we want to ensure you are aware of this.
Communication with You:We have made concerted efforts to inform you about the limitations of the battery due to load shedding, and we replaced it with a clear disclaimer, "No warranty due to load shedding," during the installation.
Service and Financial Implications:ACDC EXPRESS Nelspruit has gone above and beyond in servicing your needs, incurring a loss of approximately R2500 for the replacement and multiple technical visits.Despite our efforts, the battery's performance has limitations beyond our control.
Supplier Dynamics and Next Steps:Unfortunately, the supplier has not supported our warranty claim, and the replacement of the unit is not considered due to load shedding, which is a factor beyond the product's control.
We understand your dissatisfaction with the situation, and we want to assure you that we have explored all possible avenues to provide a satisfactory resolution. For any further communication, we recommend addressing Dynamics directly.
Please feel free to reach out if you have any additional concerns or questions.
Best regards,Fernell Jansen
Community and Customer Relations Manager
ACDC Express's reply13 Feb 2024, 08:25
Official
Dear Cathy Acheson,
I hope this message finds you well. Thank you for reaching out to us, and we appreciate your patience and understanding throughout this process.
We understand your frustration with the recent battery replacement for the unit we installed last year in March. Here is a detailed overview of the situation:
Previous Battery Replacement:In March of last year, we replaced your battery at our own cost due to The supplier not covering the warranty, despite our best efforts to claim it on your behalf.Unfortunately, the supplier declined the warranty claim, prompting us to send a team to collect and replace the battery, taking into consideration your circumstances as an elderly resident in an old age home.
Current Battery Status and Load Shedding Impact:Upon our recent inspection, our team determined that the battery (LEAD ACID SY120102) is past its due date, and it has no warranty as it is a lead-acid battery.The considerable impact of load shedding has significantly affected the battery's capacity, and we want to ensure you are aware of this.
Communication with You:We have made concerted efforts to inform you about the limitations of the battery due to load shedding, and we replaced it with a clear disclaimer, "No warranty due to load shedding," during the installation.
Service and Financial Implications:ACDC EXPRESS Nelspruit has gone above and beyond in servicing your needs, incurring a loss of approximately R2500 for the replacement and multiple technical visits.Despite our efforts, the battery's performance has limitations beyond our control.
Supplier Dynamics and Next Steps:Unfortunately, the supplier has not supported our warranty claim, and the replacement of the unit is not considered due to load shedding, which is a factor beyond the product's control.
We understand your dissatisfaction with the situation, and we want to assure you that we have explored all possible avenues to provide a satisfactory resolution. For any further communication, we recommend addressing Dynamics directly.
Please feel free to reach out if you have any additional concerns or questions.
Best regards,Fernell Jansen
Community and Customer Relations Manager
I hope this message finds you well. Thank you for reaching out to us, and we appreciate your patience and understanding throughout this process.
We understand your frustration with the recent battery replacement for the unit we installed last year in March. Here is a detailed overview of the situation:
Previous Battery Replacement:In March of last year, we replaced your battery at our own cost due to The supplier not covering the warranty, despite our best efforts to claim it on your behalf.Unfortunately, the supplier declined the warranty claim, prompting us to send a team to collect and replace the battery, taking into consideration your circumstances as an elderly resident in an old age home.
Current Battery Status and Load Shedding Impact:Upon our recent inspection, our team determined that the battery (LEAD ACID SY120102) is past its due date, and it has no warranty as it is a lead-acid battery.The considerable impact of load shedding has significantly affected the battery's capacity, and we want to ensure you are aware of this.
Communication with You:We have made concerted efforts to inform you about the limitations of the battery due to load shedding, and we replaced it with a clear disclaimer, "No warranty due to load shedding," during the installation.
Service and Financial Implications:ACDC EXPRESS Nelspruit has gone above and beyond in servicing your needs, incurring a loss of approximately R2500 for the replacement and multiple technical visits.Despite our efforts, the battery's performance has limitations beyond our control.
Supplier Dynamics and Next Steps:Unfortunately, the supplier has not supported our warranty claim, and the replacement of the unit is not considered due to load shedding, which is a factor beyond the product's control.
We understand your dissatisfaction with the situation, and we want to assure you that we have explored all possible avenues to provide a satisfactory resolution. For any further communication, we recommend addressing Dynamics directly.
Please feel free to reach out if you have any additional concerns or questions.
Best regards,Fernell Jansen
Community and Customer Relations Manager