SN
Simon N
1 reviews | Active since Oct 2020
21 Aug 2024, 16:49
CUSTOMER TOLD HIS FACE LOOKS SUSPICIOUS BY STAFF MEMBER
WORST EXPERIENCE EVER !!!! Purchased surge protector 2 days ago. Item is shrinked wrapped not boxed.Had a slighted chip on plastic.Was interrogated about tiny crack by foreign staff member GIVEN as to infer its my fault. Upon asking him as too why he treats customers suspiciously …He said to me …in front of staff and other Customers… that I LOOK SUSPICIOUS.I am totally shocked and appalled by this company and their arrogant STAFF behavior!!!! DONT SUPPORT THIS STORE UNLESS YOU WANT TO BE TREATED LIKE A ********!!!!!
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Replies (2)
ACDC Express's replyOfficial
22 Aug 2024, 09:16Good morning Sumen,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Ballito; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Ballito; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's reply22 Aug 2024, 09:16
Official
Good morning Sumen,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Ballito; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure Customer satisfaction and we will investigate this concern with ACDC Express Ballito; whereafter we will furnish you with feedback on the contact details you have provided.
Rest assured we will make a concerted effort to resolve the alleged dispute within the purview of our terms and conditions of sale.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's replyOfficial
23 Aug 2024, 15:55Good Afternoon Sumen,
Thank you for taking the time to communicate your grievances regarding the service you received at ACDC Express Ballito and for allowing us the opportunity to investigate the concerns you’ve raised.
Please rest assured that we take these matters very seriously and are committed to addressing this incident promptly and decisively.
Your engagement is deeply appreciated, and we hope to have the opportunity to serve you better in the future.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to communicate your grievances regarding the service you received at ACDC Express Ballito and for allowing us the opportunity to investigate the concerns you’ve raised.
Please rest assured that we take these matters very seriously and are committed to addressing this incident promptly and decisively.
Your engagement is deeply appreciated, and we hope to have the opportunity to serve you better in the future.
Makhosazana Bhengu
Community & Customer Relations Manager
ACDC Express's reply23 Aug 2024, 15:55
Official
Good Afternoon Sumen,
Thank you for taking the time to communicate your grievances regarding the service you received at ACDC Express Ballito and for allowing us the opportunity to investigate the concerns you’ve raised.
Please rest assured that we take these matters very seriously and are committed to addressing this incident promptly and decisively.
Your engagement is deeply appreciated, and we hope to have the opportunity to serve you better in the future.
Makhosazana Bhengu
Community & Customer Relations Manager
Thank you for taking the time to communicate your grievances regarding the service you received at ACDC Express Ballito and for allowing us the opportunity to investigate the concerns you’ve raised.
Please rest assured that we take these matters very seriously and are committed to addressing this incident promptly and decisively.
Your engagement is deeply appreciated, and we hope to have the opportunity to serve you better in the future.
Makhosazana Bhengu
Community & Customer Relations Manager