CUSTOMER SERVICE SHOCKING ! ! !
<p>Bought a power supply on 05/06, was told by Sales Rep that should it be incorrect, we can return for refund providing it was not opened/used and has all the packaging. 30 minutes later we phoned the store to inform them that we will be returning the item, and the switchboard lady (think her name is Louisa) said no problem at all. Today, 08/06 we take the item back for refund, only to be told that the store does not refund power supplies. When I asked for the store policy in writing, I was told by the Manager, Wayne that I should come into the store to view the policy, This type of bad service is just not acceptable at all. There is no customer service, and the service was shocking, to say the least. None of the staff have the correct information, and therefore I shall not be returning to support this store.</p>
Good day to you and thanks for bringing this to our attention.
We do apologise for the inconvenience caused.
After reading your post we know we can serve you better and would like to have direct contact with you to show our service commitment to you.
Please forward us your contact details that we can address your requirements directly or alternatively you can forward your contact details to our Customer Service Officer at ***.
We look forward to hearing from you and will assure you of a worthwhile experience with ACDC Express
Good day to you and thanks for bringing this to our attention.
We do apologise for the inconvenience caused.
After reading your post we know we can serve you better and would like to have direct contact with you to show our service commitment to you.
Please forward us your contact details that we can address your requirements directly or alternatively you can forward your contact details to our Customer Service Officer at ***.
We look forward to hearing from you and will assure you of a worthwhile experience with ACDC Express